In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached. We’ll walk through: What to prioritize in your first 90 days The three foundational pillars to focus on when you’re a team of one How to avoid burnout and build scrappy systems that actually scale How to prove the value of CS internally without fancy tools or dashboards When (and how) to make the case for your first hire This episode is practical, honest, and full of real-world tactics that you can put into play immediately especially if you’re juggling onboarding, renewals, internal fire drills, and everything in between. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership. We’ll walk through: The 5 core behaviors that define strategic CSMs How to coach and enable your team to develop this skillset Tactical ways to embed strategic thinking into your culture and operating model Plus, I’ll share real frameworks, coaching questions and enablement tips you can start using right away. If you want to build a CS team that drives revenue, retention and long-term customer value, not just completes tasks, this episode is a must-listen. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team. We always hear “do more with less” but no one really explains how to do that in a way that actually works. So in this episode, we’re diving into what that really looks like in practice. You’ll learn: Where to focus when you can’t do it all How to scale impact without scaling headcount How to build cross-functional leverage when hiring isn’t an option How to protect your team’s energy These aren’t just high-level ideas. I'm going to walk you through actual tactical strategies I’ve implemented myself and coached CS leaders on across different stages and industries. If you’ve been feeling stretched thin or looking for a better way to lead through constraint, this one’s for you. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Should CS Own Revenue? Most teams are already doing it. Just not doing it well. In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed: ✅ A Mindset Shift : From service to growth ✅ A Culture Shift : From passive to proactive ✅ A Strategy Shift : From value realization to value creation Because if you’re giving your CSMs revenue targets without changing how they operate, you’re setting them up to fail. 🎧 Listen to learn how to: Evolve your CS motion without losing customer trust Empower your team to lead revenue conversations Unlock long-term, scalable growth through CS Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value? In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along. Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team? In this episode, Angeline breaks down: Why Customer Success was born in the SaaS era The real driver behind the shift toward revenue accountability in CS The three Revenue-Driven CS Models every organization should understand: Revenue Protection (Retention Focused) Revenue Enablement (Retention + Expansion Identification) Revenue Ownership (Retention + Expansion Ownership) You’ll also learn about the PRISM Framework , a 5-factor decision tool to help you determine the right revenue model for your CS team. Download the free resource here: https://drive.google.com/file/d/14SJB9NED656Xa4VWbKQqIyhNSwimIjl8/view?usp=sharing Whether you're already assigning revenue targets to CS or just starting to rethink your strategy, this episode is packed with insights to help you build a scalable, sustainable and aligned CS function. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Angeline Gavino sits down with Alexandra Sagaydak , Chief Customer Officer at PeopleForce , to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world. Alexandra shares her insights on: The evolving role of a CCO : What it really takes to lead Customer Success at the executive level. Owning revenue as a CS leader : How she built and scaled a CS team that naturally took on expansion and renewals. Career growth in CS leadership : Her unconventional journey from account management to CCO—and what aspiring leaders can learn from it. Shifting from IC to leadership : The mindset shift required when moving from owning your own KPIs to leading a team toward company-wide success. This episode is a must-listen for aspiring CS leaders looking to grow into executive roles and for current CS executives who want to refine their leadership approach. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Angeline Gavino sits down with Telved Devlet , a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset. Here’s what you’ll learn: The mindset shift for CS teams : From “service-oriented” to “revenue-driven.” Operationalizing revenue growth : How to create scalable processes that align CS teams with organizational goals. Empowering your people : Why understanding your team’s strengths, providing enablement, and matching talent to customer segments is key to success. Balancing growth with employee experience : The importance of optimizing internal workflows and avoiding burnout through smarter enablement. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Angeline Gavino is joined by Mike Simmons , Founder of Catalyst A.C.T.S , to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams. Key discussion points include: The essence of leadership : What it truly means to lead and move organizations forward. The role of culture in driving success : How to shift from reactive support to proactive customer success. Aligning CS with revenue goals : Building a clear strategy to help CS teams own revenue responsibility. Tackling internal change management : Practical advice for influencing cross-functional alignment and managing up. Leadership starts with self : How leaders can better understand their impact, communicate effectively, and drive meaningful results. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Angeline Gavino welcomes Gina Patel , a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency. Gina shares her expertise on: Building high-performing CS teams : Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value. Enablement for Customer Success : The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment. Bridging the gap between CS and Sales : Leveraging consultative approaches to identify and act on growth opportunities. Shifting CS to own revenue : How organizations can align comp structures, provide proper training, and empower CSMs to drive net revenue retention. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

In this episode of the CS RevSpeak Podcast , Angeline Gavino sits down with Thomas Voigt , Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space —particularly when leading for revenue impact. Thomas shares invaluable insights on: The competencies and skills successful CS leaders possess and why they are critical in today’s landscape. A leader’s role in uplifting Customer Success within their organization , positioning it as a strategic, revenue-driving function. How to work on yourself and improve your leadership style , including practical tips for continuous learning and personal growth. The importance of mental wellbeing as a leader , especially in navigating the challenges of a high-pressure role. This episode is a masterclass in leadership for CS professionals, offering actionable advice for those looking to transform their teams, their organizations and themselves. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

When Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function. In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the deliberate steps he took to build a strong foundation for this shift, including: Developing playbooks, role plays, and enablement programs to instill confidence in his team. Structuring responsibilities to ensure CSMs could focus on expansion without being overburdened. Redefining Sales and CS roles to create clarity and collaboration. Designing a compensation structure that motivates and rewards CSMs for driving revenue. He also dives into why CS leaders must strategically position Customer Success as a revenue driver in today’s SaaS landscape. He explains how this alignment changes the conversation at the board level, turning CS into a value-adding business unit rather than a cost center. If you’re ready to elevate your CS team and take on revenue accountability, this episode is a must-listen. Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Angeline sits down with Ejieme Eromosele , a GTM leader at Quik and Founder of Success in Black , to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact. Key Topics: Structuring compensation to align with retention and growth goals. Balancing incentives to drive the right behaviors in CS teams. Identifying the key metrics that should influence compensation plans. Resources: 3 questions to ask when building a CSM comp structure Ejieme's website Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Angeline Gavino sits down with Pieter Boon , Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion. Key Topics: What are impact drivers and why are they critical for CS teams? How to identify the most relevant impact drivers for your customers. How do impact drivers differ from customer health scores? Turning impact drivers into actionable plans that influence revenue outcomes. Leveraging impact drivers for customer segmentation and prioritization. Real-world examples of impact drivers boosting retention and expansion. Resources: Impact Driver Library Tracking Sheet Short Demo of ImpactPilot Workshop Slides Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey mapping, automation, and content—and how these elements work together to create proactive engagement and identify revenue opportunities. From cross-functional alignment to leveraging data and automation, Dan explains how to set up Digital CS models that support growth while delivering value to customers. Tune in for actionable insights on transforming Digital CS from a support function into a strategic revenue generator. Key Topics: The foundational elements of a revenue-driven Digital CS strategy Leveraging data and automation for proactive customer engagement Cross-functional alignment between CS, marketing, and product for impactful results Building scalable CS models for consistent revenue growth Using customer journey mapping to identify upsell and expansion opportunities Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…

Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant LinkedIn Profile In this episode of CS RevSpeak , Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develop the right mindset and leverage their existing skills to make this shift less daunting. She discusses why it’s crucial for CS teams to embrace sales-oriented responsibilities, and how organizations can support this transition with the right frameworks, training, and cross-functional collaboration. If you’re a CS leader navigating this change, Eleni provides practical advice on adapting to a revenue-focused model without losing sight of customer-centricity. Key Topics: Preparing CS leaders for the transition to revenue accountability Embracing sales skills as a natural part of customer success Leveraging existing skills and frameworks to ease the transition The importance of cross-functional alignment and ongoing enablement Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here . Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn . Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline . Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!…