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Becoming a CCO: A Journey Through Leadership and Revenue Ownership
Manage episode 471828646 series 3598254
CS RevSpeak에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CS RevSpeak 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world.
Alexandra shares her insights on:
- The evolving role of a CCO: What it really takes to lead Customer Success at the executive level.
- Owning revenue as a CS leader: How she built and scaled a CS team that naturally took on expansion and renewals.
- Career growth in CS leadership: Her unconventional journey from account management to CCO—and what aspiring leaders can learn from it.
- Shifting from IC to leadership: The mindset shift required when moving from owning your own KPIs to leading a team toward company-wide success.
This episode is a must-listen for aspiring CS leaders looking to grow into executive roles and for current CS executives who want to refine their leadership approach.
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Until next time, keep driving success and speaking the language of revenue!
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