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Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success
Manage episode 469435030 series 3598254
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Angeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset.
Here’s what you’ll learn:
- The mindset shift for CS teams: From “service-oriented” to “revenue-driven.”
- Operationalizing revenue growth: How to create scalable processes that align CS teams with organizational goals.
- Empowering your people: Why understanding your team’s strengths, providing enablement, and matching talent to customer segments is key to success.
- Balancing growth with employee experience: The importance of optimizing internal workflows and avoiding burnout through smarter enablement.
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Until next time, keep driving success and speaking the language of revenue!
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