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Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS
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CS RevSpeak에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CS RevSpeak 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams.
Key discussion points include:
- The essence of leadership: What it truly means to lead and move organizations forward.
- The role of culture in driving success: How to shift from reactive support to proactive customer success.
- Aligning CS with revenue goals: Building a clear strategy to help CS teams own revenue responsibility.
- Tackling internal change management: Practical advice for influencing cross-functional alignment and managing up.
- Leadership starts with self: How leaders can better understand their impact, communicate effectively, and drive meaningful results.
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- Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
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