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Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth
Manage episode 464662378 series 3598254
CS RevSpeak에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CS RevSpeak 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency.
Gina shares her expertise on:
- Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value.
- Enablement for Customer Success: The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment.
- Bridging the gap between CS and Sales: Leveraging consultative approaches to identify and act on growth opportunities.
- Shifting CS to own revenue: How organizations can align comp structures, provide proper training, and empower CSMs to drive net revenue retention.
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Until next time, keep driving success and speaking the language of revenue!
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