Leading for Revenue Impact: Essential Traits of a CS Leader

CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact.

Thomas shares invaluable insights on:

• The competencies and skills successful CS leaders possess and why they are critical in today’s landscape.
• A leader’s role in uplifting Customer Success within their organization, positioning it as a strategic, revenue-driving function.
• How to work on yourself and improve your leadership style, including practical tips for continuous learning and personal growth.
• The importance of mental wellbeing as a leader, especially in navigating the challenges of a high-pressure role.

This episode is a masterclass in leadership for CS professionals, offering actionable advice for those looking to transform their teams, their organizations and themselves.

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Until next time, keep driving success and speaking the language of revenue!