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How to Build Customer Success as the First CS Hire in a Startup
Manage episode 485146255 series 3598254
CS RevSpeak에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CS RevSpeak 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached.
We’ll walk through:
- What to prioritize in your first 90 days
- The three foundational pillars to focus on when you’re a team of one
- How to avoid burnout and build scrappy systems that actually scale
- How to prove the value of CS internally without fancy tools or dashboards
- When (and how) to make the case for your first hire
This episode is practical, honest, and full of real-world tactics that you can put into play immediately especially if you’re juggling onboarding, renewals, internal fire drills, and everything in between.
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Until next time, keep driving success and speaking the language of revenue!
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