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Unlocking Revenue Growth with Impact Drivers
Manage episode 453222864 series 3598254
CS RevSpeak에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CS RevSpeak 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion.
Key Topics:
- What are impact drivers and why are they critical for CS teams?
- How to identify the most relevant impact drivers for your customers.
- How do impact drivers differ from customer health scores?
- Turning impact drivers into actionable plans that influence revenue outcomes.
- Leveraging impact drivers for customer segmentation and prioritization.
- Real-world examples of impact drivers boosting retention and expansion.
Resources:
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Until next time, keep driving success and speaking the language of revenue!
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