14 subscribers
Player FM 앱으로 오프라인으로 전환하세요!
How covid helped Jo Croft reduce office hours and grow her volumes
Manage episode 289546431 series 1211684
Based in northern New South Wales just shy of the Queensland border, when COVID hit last year and borders were closed, for 8 weeks Jo Croft was unable to drive to her Brisbane office to see staff and clients.
They say necessity is the mother of invention, and Jo had to find a new way to keep the business running. And do it fast.
Suffice to say, Jo found a new level of leadership and decision making that caused her to empower and support her staff to take more ownership over their roles and the outcomes being delivered to clients.
Like many a broker, Jo has embraced technology to operate remotely, which has proved to be a game-changer.
She is saving around 9 hours per week in commuting, which is time that can be spent on better servicing clients, operating the business and quality of life.
Moreover, despite the challenges, Jo’s volumes have grown year on year, and there are no signs of slowing down.
In this interview some of the topics we cover include:
- Leveraging technology to provides operational efficiencies and operate remotely
- Strategies for being a more effective business owner and manager for staff who are interstate
- How to do an effective succession plan for the business
- How to build a trusted local reputation in a ‘greenfields site’
- And what Jo would do differently next time if she was to start all over again
If you want to connect with Jo, you can reach her on her Facebook business page or via Instagram.
103 에피소드
Manage episode 289546431 series 1211684
Based in northern New South Wales just shy of the Queensland border, when COVID hit last year and borders were closed, for 8 weeks Jo Croft was unable to drive to her Brisbane office to see staff and clients.
They say necessity is the mother of invention, and Jo had to find a new way to keep the business running. And do it fast.
Suffice to say, Jo found a new level of leadership and decision making that caused her to empower and support her staff to take more ownership over their roles and the outcomes being delivered to clients.
Like many a broker, Jo has embraced technology to operate remotely, which has proved to be a game-changer.
She is saving around 9 hours per week in commuting, which is time that can be spent on better servicing clients, operating the business and quality of life.
Moreover, despite the challenges, Jo’s volumes have grown year on year, and there are no signs of slowing down.
In this interview some of the topics we cover include:
- Leveraging technology to provides operational efficiencies and operate remotely
- Strategies for being a more effective business owner and manager for staff who are interstate
- How to do an effective succession plan for the business
- How to build a trusted local reputation in a ‘greenfields site’
- And what Jo would do differently next time if she was to start all over again
If you want to connect with Jo, you can reach her on her Facebook business page or via Instagram.
103 에피소드
모든 에피소드
×1 From Lender to Leader: Andrew Stevens' Journey in Brokerage 53:51
1 From corporate banking to a commercial broking with Charles Zerafa 26:42
1 Mandy Love Shares How She Is Helping To Solve A Key Broker Problem 38:22
1 The Key to Retaining More Clients on Your Book (And Building A Prosperous Mortgage Broking Practice) 38:06
1 The Big Shift in the Mortgage Broking Industry (And How Brokers Are Emulating Financial Advisors) 28:52
1 Earning 90% Commission as an Independent Broker vs. Earning 40% as an Employed Broker 29:35
1 How Successful Brokers Communicate with Clients (It Results in Conversions) 38:26
플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.