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Retail Shift is about achieving the next level of business growth and unlocking more profit with more ease. It’s about the power of professional development, accountability, and applying the fundamentals of retail to your unique business. In each episode, Merchant Method founder Christine Guillot highlights insightful lessons shared by retail business owners, guides inspirational conversations with leaders in other industries, and shares merchant tips that you can take action on immediately. ...
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The payments industry is both complex and ever-changing. With new regulations, rising costs, and an increasingly essential customer experience to consider, retailers need to stay informed. Retail Relay is your weekly source of bite-sized payments insights, brought to you by CMSPI. By bringing unique visibility into trends across different industries and channels, we dissect the complexities into digestible insights. If you want to learn about all things payments, you're in the right place!
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#8: Interchange Litigation Supreme Court Findings, Explained For The Merchant Community
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The UK Supreme Court has ruled in favour of merchants in landmark interchange fee case on 17th June - unanimously finding the interchange fees set by Visa and Mastercard to be anti-competitive, which is a resounding victory for the merchant community. In this episode, we go through the history of interchange fee litigation and dissect the new findi…
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#7: Financial Performance of Payments Suppliers & What It Means For Retailers
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The pandemic has driven an incredible impact on various players in the payments world, such as card schemes, cash suppliers and mobile payment suppliers. As consumers begin to look for payment methods that require less physical contact, cash continues to decline, whilst the card and alternative payment method (APM) space has seen growth. In this ep…
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#6: Looking Into The Future & The Next Generation Of Payments
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As recovery continues, we look into the future of retail and the payments landscape in this episode. With data from our forecast, Robbie and Callum explore trends for the coming year through a bull and bear view, and the next generation of payments - open banking. Open banking seems to tick all the boxes, but what is behind the lack of growth? We l…
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#5: Innovative Payment Methods & Why Are Payments Costs Rising?
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The pandemic has been accelerating the shift to ecommerce and credit card usage, whilst encouraging the rise of digital payments. How will merchants see their costs change? What are the benefits and risks of emerging finger vein payment methods? How do innovative payment methods compete against each other? In this week’s episode, Robbie and Callum …
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#4: Future-proofing For The Ecommerce Shift & Is Contactless A Success?
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In this episode, Robbie and Callum look at the general retail and spending volumes trends this week. We discuss PIN versus signature transaction trends during the pandemic and how contactless is performing during the pandemic - more importantly, what missing data we'd like to see from the schemes. Lastly, we dive into the overall impact of COVID-19…
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With stimulus checks being introduced and lockdown easing in certain parts of the world, we're seeing a trend of recovery in various industries week by week. In this episode, Robbie and Callum look at ATM withdrawal trends; the influence of the pandemic on cash usage and the future of cash; and how COVID-19 is likely to impact current payments regu…
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As the pandemic continues, the shift to contactless card payments and the collapse of cash are further accelerated. In this episode, Robbie and Callum delve into the latest trends in consumer spending; changes in contactless; the concept of Buy Now Pay Later; and cashless payment methods implementation in different parts of the world. To access the…
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In our first episode, Robbie and Callum consider the key trends we've seen across the retail industry in recent weeks. As lockdown continues to keep stores closed across both the U.S. and Europe, we're seeing a huge shift towards online spend - and we explore the numerous complexities, opportunities and challenges that come with that change. To acc…
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The payments industry is both complex and ever-changing. With new regulations, rising costs, and an increasingly essential customer experience to consider, retailers need to stay informed. Retail Relay is your weekly source of bite-sized payments insights, brought to you by CMSPI - an independent, global payments consultancy supporting merchants to…
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The Breadth of Consumer Spending During the Holiday Season
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Consumer holiday spending spans occasions from early November through well after the New Year. You can make selling easier and more profitable by responding to the full breadth of consumer spending during the entire holiday season. Show Notes: The full, detailed chronological timeline of the holiday season A consumer’s varying spending consideratio…
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Interviewing is a two-way street. Candidates are selling themselves and you, as the hiring manager, are selling the role, your leadership capacity, the company culture, and the value of the brand. Interviewers are being interviewed by candidates. They study your words and your actions. How you make them feel is an important part of the recruiting a…
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My forte is working on experimental retail projects. I love using my skills in innovative ways, stretching and growing along the way. Most of these projects have gone well, but not all of them. Looking back, in the projects that fizzled, I was trying to do too many things that were out of my wheelhouse. By focusing a bit more on my strengths and ge…
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When I graduated high school I was voted Most Likely to Become a Teacher. Back then it seemed like a bad prediction. I was bound for business school and focused on becoming an entrepreneur and a retailer. It took me years to realize that the most beloved retailers (of all sizes) are just that—teachers. In this week’s episode I share how my skills a…
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Securing my first professional role in corporate retail was no easy task. After one, two, three failed attempts I came to learn that there are multiple ways to get what you want. In this week’s episode I share my first job-seeking process and what I learned about going after what you want. Summary of Field Notes: Being dedicated to creating your dr…
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This week I’m excited to launch Retail Shift: Field Notes of Retail Success. This new weekly podcast series complements our retail trend reports with qualitative notes about success in the retail industry. In each installment, I’ll share professional lessons I’ve learned, milestone career moments, meaningful customer connections, and more. I’ll als…
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Do you think that quarterly realignment of strategic initiatives with long-term goals is just for big businesses? Done well, a structured quarterly business plan can serve as a silent, well-informed, and influential business partner to help keep independent retailers on track and accountable. In this week’s trend report I share three tips to help e…
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Both professionally and personally, I find it valuable to pause and reflect on the recent past, both the things that have happened around me and the things that I have done. As we approach the middle of the year, it’s a perfect time to do just that. In this week’s trend report I share my favorite ways to review the business year to date before addr…
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We talk a lot about small retailers needing to stand out, but our customers are saturated with influencers, expectations are at an all time high, and our competitors are all hustling too. To help deal with all this noise, I’d like to share how surprise & delight can be built into small business practices to help you rise above it all. I recently fa…
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Green business practices are more available to independent retailers than ever, providing new opportunities to build value. Decreasing material consumption is good for its own sake and many customers like to see businesses acting responsibly. On top of that, reducing waste also cuts operating costs, which increases bottom line profit. For small bus…
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Loss Prevention that Builds Top Line Revenue, Bottom Line Profit, and Brand Equity
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Retailers use all of their business acumen and intention to develop an excellent shopping experience, maintain brand value, and grow customer relationships; these same skills can be applied to building and maintaining a comprehensive loss prevention program. With accountability and a consistent, long-term commitment, you can decrease loss and also …
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Internal loss is the leading cause of profit loss for small businesses and retailers, which often surprises business owners. Types of internal loss range from employee abuse of credit cards, refunds, and discounts, to simple theft by employees of physical products and supplies. Join us for this week’s trend report and learn how to humanize the prev…
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Learn Why Shoplifting Happens and How You Can Prevent It
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Shoplifting happens for a number of reasons but do you know the most common and important elements of external theft? Learn more about these underlying problems and what to do about them in this week’s trend report, "Learn Why Shoplifting Happens and How You Can Prevent It." Merchant Method provides independent retailers and makers with consulting …
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We talk about working as a leader under the spotlight and how to address the challenges of having our employees watching not just our words but also our actions, the choices we make, and how we treat people. This is the second of two episodes on the theme of retail leadership and was preceded by an episode on becoming a leader.…
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An interview and conversation about early experiences in leadership If you're interested in developing your leadership skills, join us for a live workshop in Seattle, WA: http://www.merchantmethod.com/leadership.html
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I share my best tips to minimize you and your staff feeling overwhelmed in any situation. We are called on to elevate customer service and create a differentiated experience while also balancing the revenue that's ringing at the register with what we've budgeted for payroll. When this gets out of alignment, we can get overwhelmed and that in turn a…
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I discuss the danger of thinking out loud and how to avoid pitfalls by following our step-by-step process for discussing new ideas with your employees. This is the third episode of four on the theme of retail management communication; it was preceded by episodes on the dangers of asking employees for favors and on differences of opinion, and will b…
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I talk about the difference between actual conflict and the simple need for clarification over a difference of opinion, how to determine which type of situation you’re facing, and how to face it directly. This is the second episode of four on the theme of retail management communication; it was preceded by an episode on the dangers of asking employ…
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I explain why it is essential to be clear about what we expect or need from our employees rather than asking them to do us favors and describe how to communicate more directly to avoid the favor trap. This is the first episode of four on the theme of retail management communication, and will be followed by episodes on differences of opinion, the da…
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I talk about strategies for retaining and re-training employees to show them that they’re important to us, bolster their morale, and set them up for success. This episode also addresses performance corrections and terminations, but my focus is prevention. This is the third episode of three on the theme of employee development, and was preceded by e…
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I offer tips on creating effective training for your employees that is suited to your company. This includes training in a variety modes, from formal training programs to simple and in-the-moment guidance. This is the second of three episodes on the theme of employee development. In the last episode I focused on the hiring process, and the next epi…
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I speak in depth about recruiting and assessing candidates in the hiring process. I also look at the factors that help ensure your hiring process meets the needs of your business and that you find candidates that are well-suited to your retail store. This is the first of three episodes on the theme of employee development, and will be followed by e…
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Meet me, Chris Guillot, the host of Retail Shift and founder of Merchant Method, in this short, introductory episode. Get to know me, learn about my background in retail, and find out what you can expect to learn from future episodes of this podcast.
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