TownHall: Nursing Shortages, Virtual Nursing, and Burnout with Kelsey Reed and Jake Lancaster

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July 30, 2024: Jake Lancaster, CMIO of Baptist Memorial, and Kelsey Reed, Director of Patient Care from Phoebe Putney Health System, delve into the critical issue of nursing shortages and burnout. How are healthcare organizations like Phoebe addressing the exacerbated challenges post-pandemic? What innovative strategies are being implemented to support overburdened nurses? Kelsey Reed shares Phoebe's journey of adopting virtual nursing to offload administrative tasks, enhance patient care, and improve nurse engagement. How effective are these virtual models in practice, and what have been the measurable impacts on quality metrics and patient satisfaction? She also discusses how she is rolling out technology like MEDITECH Expanse Point of Care to lessen the burden on nurses by enabling documentation from smartphone devices. As Phoebe continuously looks ahead, what other cutting-edge initiatives are being planned to further support healthcare staff and improve patient outcomes?

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Key Points:

01:01 Kelsey Reed on Nursing Shortages
03:22 Implementing Virtual Nursing at Phoebe
15:18 Addressing Nursing Burnout and Turnover
19:35 Future Innovations at Phoebe

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