Sports Content Strategy with MrRichardClarke: Exploring sports content, journalism, digital and social media
Fiona Green: CRM in sport
Manage episode 290586525 series 1924107
What has changed in the last three years?
The first book coincided with the introduction of GDPR? Looking back how has that rolled out?
The differing approaches of sports organisations to GDPR, particularly Manchester United
Why you should never take anyone out of your database? The importance of the win-back plan
What has developed over the last 10 years?
The move against personalisation, and why Fiona disagrees
Adding in psychological info and the problems with Net Promoter Score
The concept of “Jobs To Be Done”
Talking about the R in CRM
The importance of marketing to young fans and the restrictions around the world
Marketing in different countries
The inclusion of social media in your CRM ecosystem. The problem of scraping data
The ambitions of big and small clubs. The difference in framing
“Technology is not a silver bullet” - The 80:20 split. Spending 80 per cent of your resources on the people
The next three years in CRM