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Episode 13: Service Management as a Practice — What It Means
Manage episode 503793819 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Service management is more than a collection of processes; it is a professional practice that organizations adopt to consistently deliver value. In this episode, we’ll define what ITIL means by “service management as a practice” and why it is critical to success in modern IT. You’ll learn that it encompasses structured ways of working, standardized roles, and proven methods that allow teams to align technology and people with business goals. By framing service management as a discipline rather than a set of ad-hoc tasks, ITIL helps organizations improve reliability, efficiency, and customer satisfaction.
We’ll also explore how seeing service management as a practice creates consistency across industries. Just as accounting has shared standards, service management provides a common language and toolkit for IT professionals worldwide. Understanding this concept allows you to appreciate why ITIL has become the de facto standard, and it prepares you to connect the abstract framework to the concrete work you do every day. This episode was produced by BareMetalCyber.com.
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