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Episode 12: Customers, Users, and Sponsors — Roles in Service Management
Manage episode 503793818 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Service management is not just about technology; it’s about people and their roles in creating and consuming value. In this episode, we’ll explain the three primary roles ITIL identifies: customers, users, and sponsors. Customers define requirements for services and take responsibility for outcomes, while users are those who actually consume the service in their day-to-day work. Sponsors, on the other hand, provide financial or organizational support to make the service possible. Understanding these distinctions is critical because exam questions often test your ability to recognize who plays which role in a given scenario.
We’ll bring these roles to life with examples, such as a company rolling out a new collaboration tool. The sponsor may be the executive funding the project, the customer may be the department requesting the tool, and the users are the employees who rely on it daily. This clear separation of roles helps avoid confusion and ensures accountability across the service lifecycle. Recognizing these dynamics will strengthen your understanding of how ITIL applies in practice. This episode was produced by BareMetalCyber.com.
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