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Episode 11: What is a Service?
Manage episode 503793817 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
At the heart of ITIL lies one fundamental question: what is a service? In this episode, we’ll unpack the ITIL definition of a service as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. Two key ideas drive this definition: utility and warranty. Utility is about fitness for purpose — does the service do what it’s supposed to do? Warranty is about fitness for use — does it deliver reliably, at the right level of performance and availability? These two pillars combine to create real value for the customer.
Through relatable examples, such as using an online banking app or streaming your favorite show, you’ll see how utility and warranty play out in practice. Without utility, the service is meaningless; without warranty, it’s unreliable. Together, they form the backbone of how ITIL defines and evaluates service delivery. By mastering this concept, you’ll gain clarity not only for the exam but also for real-world decision-making about service design and delivery. This episode was produced by BareMetalCyber.com.
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