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Episode 14: Value in Everyday Life
Manage episode 503793820 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Abstract definitions can be difficult to grasp, so this episode connects ITIL’s concept of value to examples you use every day. Think of subscribing to Netflix, hailing a ride on Uber, or ordering through a food delivery app. In each case, you are not buying technology; you are buying outcomes and experiences. ITIL defines value as the perceived benefits, usefulness, and importance of something. In plain terms, value is why customers choose one service over another, and why they are willing to pay for it. Seeing value through everyday services makes the exam content far easier to internalize.
We’ll also highlight how organizations measure and deliver value differently depending on customer needs. For some, value is reliability; for others, it’s speed or personalization. Recognizing this flexibility helps you understand how ITIL is applied across industries, from finance to healthcare to entertainment. By the end of this episode, you’ll see that value isn’t theoretical — it’s the foundation of why services exist in the first place. This episode was produced by BareMetalCyber.com.
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