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Horst Schulze - Co-Founder of the Ritz Carlton & Capella Hotel Group On Service, Leadership, & Excellence Wins
Manage episode 322703292 series 2945309
Bailey Miles에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Bailey Miles 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
#50: Horst Schulze is the Co-Founder of the Ritz Carlton & Founder of the Capella Hotel Group. He is also author of the book "Excellence Wins", a no nonsense guide to becoming the best in a world of compromise.
He is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries.
During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.
Today he actively speaks and consults across all industries. His leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience.
In the show we get to hear his story of growing up in German, getting into the hotel industry, hard work, excellence is a result of high intent, success, purpose, vision, service, marriage, faith, and much more!
Enjoy the show!
Ways to engage with Horst Schulze:
Website: HorstSchulze.com
All social media platforms
Book: Excellence Wins
https://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise/dp/0310352096
Leadership content: NeedToLead.com
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