Horst Schulze - Co-Founder of the Ritz Carlton & Capella Hotel Group On Service, Leadership, & Excellence Wins


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#50: Horst Schulze is the Co-Founder of the Ritz Carlton & Founder of the Capella Hotel Group. He is also author of the book "Excellence Wins", a no nonsense guide to becoming the best in a world of compromise.
He is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries.
During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.
Today he actively speaks and consults across all industries. His leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience.
In the show we get to hear his story of growing up in German, getting into the hotel industry, hard work, excellence is a result of high intent, success, purpose, vision, service, marriage, faith, and much more!
Enjoy the show!
Ways to engage with Horst Schulze:
Website: HorstSchulze.com
All social media platforms
Book: Excellence Wins
Leadership content: NeedToLead.com

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