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14: The System for Keeping It Personal (Even When It’s Prewritten) with Colie James
Manage episode 502976512 series 3669977
Julie Fried, Business & Systems Strategist, Julie Fried, and Systems Strategist에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Julie Fried, Business & Systems Strategist, Julie Fried, and Systems Strategist 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
When you think of templates, do you picture robotic emails that suck all the personality out of your client experience? In this episode, we're joined by Colie James, a Disney-loving client experience strategist and host of the Business First Creatives podcast.
Colie shares why templates get such a bad rap (hint: it’s not the template, it’s how people use them), how to infuse your brand personality into even the most automated workflow, and why voice of customer research is your secret weapon for sounding relatable instead of robotic.
From her favorite must-have templates to the genius way she makes her automated emails feel like a high-touch experience, Colie proves that systems don’t have to mean stiff communication. Templates can actually help you be more personal, consistent, and stress-free.
3 Key Takeaways:
- Why templates often feel cold—and how to fix that
- How to capture your authentic voice (hint: start by talking out loud)
- The three templates every creative needs to have on hand
Find It Quickly
- 00:45 - System Reboot: Fun and Personal Questions
- 02:38 - The Power of Templates
- 04:15 - Infusing Personality into Templates
- 11:38 - Essential Templates for Creatives
- 15:50 - Encouragement and Final Thoughts
- 19:00 - Disney's Operational Excellence
Mentioned in this Episode
Connect with Colie
17 에피소드
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