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Tamara Johnson, VP of Quality & Risk Management at Phoenix Children's Hospital
Manage episode 375573186 series 3498608
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What she does: Tamara is the Vice President of Quality and Risk Management at Phoenix Children's Hospital where she provides oversight to both the quality and risk management departments. This includes organization-wide risk reduction initiatives and strategic direction.
On risk: "When we hear the word risk, I think there's a lot of immediate thoughts that come to mind, and they're likely not always positive … When you really look at risk and you realize it's something that we're all faced with every day and so everything about what we do is calculated risk. Working in risk management, it's taught me to really think and try to anticipate risk, just knowing that it's a given and that there are risks that you need to accept, and many of those risks produce meaningful outcomes, but they're also very calculated … Most of the catastrophic events that occur, whether it's a very unfortunate patient injury, whether it's financial, consequence is because the risk wasn't anticipated. The only way that you can address it and mitigate it is to identify it and respond to it. That's why you really have to have a risk mindset in order to do that."
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