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Lauren Loreto에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Lauren Loreto 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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EP 132 | How to go from Chaos to Excellence in Client Experience & Business Operations with Bella Hegarty

45:23
 
공유
 

Manage episode 404900676 series 2953076
Lauren Loreto에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Lauren Loreto 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

When you’re scaling a service-based business, client experience and operations must be many things: highly optimized, functional, streamlined, and processed. Client experience: because retention is everything. Operations: because you want nothing to fall through the cracks. On this episode of She’s Busy AF, Bella Hegarty joins Lauren to talk about the importance of both of these things. With her background in travel, hospitality, and operations consulting, Bella shares challenges brands face – such as maintaining quality while scaling, and the need for standardized processes. Lauren and Bella chat about the significance of client feedback, tracking metrics, and creating predictable scaling strategies. Tune in for a deep dive!

Find Bella online:

Find Lauren Loreto online:

Timestamps:

  • Introduction to Client Experience and Operations (00:00:15)
  • Common Challenges in Quality Delivery and Scaling (00:07:05)
  • Standardized Processes for Service Delivery (00:08:55)
  • Creating Predictability in Scaling Process (00:15:53)
  • Smooth Onboarding of Clients and Team Members (00:17:56)
  • Tools for Streamlining Operations (00:20:07)
  • Time Tracking and Data Insights (00:21:42)
  • Measuring Client Experience Success (00:26:32)
  • Enhancing Customer Experience (00:31:16)
  • Importance of Client Feedback (00:36:20)
  • Strategic Partnerships and Exit Strategy (00:38:57)
  • Long-Term Client Support (00:41:56)
  • Understanding Client Expectations (00:42:08)
  • Challenges in Service-Based Businesses (00:43:12)
  • Closing Remarks (00:45:02)
  continue reading

챕터

1. EP 132 | How to go from Chaos to Excellence in Client Experience & Business Operations with Bella Hegarty (00:00:00)

2. Scaling With Client Experience & Operations (00:00:16)

3. Streamlining Operations for Scaling Success (00:13:19)

4. Measuring and Improving Client Experience (00:26:44)

5. Client Feedback and Data Analysis (00:32:21)

6. Prioritizing Client Experience for Business (00:44:36)

148 에피소드

Artwork
icon공유
 
Manage episode 404900676 series 2953076
Lauren Loreto에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Lauren Loreto 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

When you’re scaling a service-based business, client experience and operations must be many things: highly optimized, functional, streamlined, and processed. Client experience: because retention is everything. Operations: because you want nothing to fall through the cracks. On this episode of She’s Busy AF, Bella Hegarty joins Lauren to talk about the importance of both of these things. With her background in travel, hospitality, and operations consulting, Bella shares challenges brands face – such as maintaining quality while scaling, and the need for standardized processes. Lauren and Bella chat about the significance of client feedback, tracking metrics, and creating predictable scaling strategies. Tune in for a deep dive!

Find Bella online:

Find Lauren Loreto online:

Timestamps:

  • Introduction to Client Experience and Operations (00:00:15)
  • Common Challenges in Quality Delivery and Scaling (00:07:05)
  • Standardized Processes for Service Delivery (00:08:55)
  • Creating Predictability in Scaling Process (00:15:53)
  • Smooth Onboarding of Clients and Team Members (00:17:56)
  • Tools for Streamlining Operations (00:20:07)
  • Time Tracking and Data Insights (00:21:42)
  • Measuring Client Experience Success (00:26:32)
  • Enhancing Customer Experience (00:31:16)
  • Importance of Client Feedback (00:36:20)
  • Strategic Partnerships and Exit Strategy (00:38:57)
  • Long-Term Client Support (00:41:56)
  • Understanding Client Expectations (00:42:08)
  • Challenges in Service-Based Businesses (00:43:12)
  • Closing Remarks (00:45:02)
  continue reading

챕터

1. EP 132 | How to go from Chaos to Excellence in Client Experience & Business Operations with Bella Hegarty (00:00:00)

2. Scaling With Client Experience & Operations (00:00:16)

3. Streamlining Operations for Scaling Success (00:13:19)

4. Measuring and Improving Client Experience (00:26:44)

5. Client Feedback and Data Analysis (00:32:21)

6. Prioritizing Client Experience for Business (00:44:36)

148 에피소드

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