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35. Technical Skills Set the Floor, the Customer Experience Sets the Ceiling
Manage episode 306703549 series 2906786
How do you get your highly trained revenue producing employees to understand that the customer experience is how customers judge and rate your company’s performance, rather technical skill, without coming off like you don’t value your employees’ expertise?
Don't forget to subscribe to this podcast so you don't miss an episode!
163 에피소드
Manage episode 306703549 series 2906786
How do you get your highly trained revenue producing employees to understand that the customer experience is how customers judge and rate your company’s performance, rather technical skill, without coming off like you don’t value your employees’ expertise?
Don't forget to subscribe to this podcast so you don't miss an episode!
163 에피소드
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