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What To Do When a Client Demands Your Fire an Employee
Manage episode 415271220 series 3504708
Dr. Jeremy Pollack에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Dr. Jeremy Pollack 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this "Peacebuilding with Dr. Pollack" episode, Dr. Pollack advises George, an account director facing a crisis after his team accidentally insulted a key client. An email mishap revealed a derogatory comment made by an account supervisor about the client, leading to demands from the client's VP for the supervisor's dismissal. George is caught between the client's demands and his boss's refusal to fire the valuable employee. Dr. Pollack recommends an honest approach to reconcile with the client, suggesting a direct apology from the supervisor and a discussion to assure the client of their valued partnership and measures to prevent future incidents. This advice underscores the importance of accountability and the ethical resolution of workplace conflicts.
Please visit our website to get more information: https://pollackpeacebuilding.com/
Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems
More from Dr. Pollack:
- Peaceful Leaders Academy
- Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
- FREE e-book: The Ultimate 12-Step Guide to Coworker Mediation: Free Ebook - Pollack Peacebuilding Systems
Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn
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