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80. [REPLAY] Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response
Manage episode 367793918 series 3490007
Denise Venneri에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Denise Venneri 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
I wanted to share with you all a [REPLAY] episode this week. This episode with Beth Ziff, EVP at Premier Response topped the list of the My Curious Colleague Podcasts so a good choice. Enjoy!
Links here:
🍎Apple Podcast: https://lnkd.in/eg8CASq
🦒Spotify: https://lnkd.in/eqSQKJx *******************
I’ve got my colleague Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a lot. She is a delight… no surprise to those who know this consumer care space leader…!
And she takes us thru it all…
THINK – 🌟 how & why her POV on CX Contact Center Metrics has changed 🌟what’s the metric she’s most intrigued about now 🌟 when & how’s the best way to include this metric with the others … to name just a few of the highlights. THINK: Do you use Customer Effort Score in your Operational Metrics...? HBR and Beth are asking...!
💜 Thank you Beth for joining me on S3 Ep56 coming on the My Curious Colleague #podcast.
SPONSORS:
Our sponsor Holdcom is offering all My Curious Colleague listeners a free professional greeting for their contact center or business.
Click here to get yours. website https://www.holdcom.com/callcenter/.
And the free greeting page. https://www.holdcom.com/free-custom-greeting/#MyCuriousColleague#CPGCX #custserv #CPGindustry #consumerrelations #BusinessPodcast #startups
--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
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