76. Consumer Rights & Privacy Legislation's Impact to your Org w/Michele Shuster, ESQ.

My Curious Colleague ~ CPG CX

⚖Hello My Curious Colleagues..! This week on the @My Curious Colleague podcast my guest is my colleague Michele Shuster, Esq., Partner, MacMurray and Shuster LLP.

Since World Consumer Rights Day which many countries around the world celebrates on March 15th is here… AND Michele being a Consumer Protection Expert, we thought we’d talk U.S. Consumer Rights past, present and future.

Our goal is to ensure you have an understanding of the Consumer Protection & Privacy rights and legislation in play --so companies and contact centers can be at the ready to comply and care for their consumers.

And thank you to our sponsor for this episode, SOCAP (society of consumer affairs professionals).. .! We appreciate your support and cutting edge resources. www.socapinternational.org

Topics include:

Brief homage to the Consumer Bill of Rights and it’s impact on today’s thinking - Did you know it was President John F. Kennedy who introduced what was eventually to be called the Consumer Bill of Rights in the early 1960’s…?

A Quick Game…I ask Michele what would she would have added to the Consumer Bill of Rights … Let’s see if you can predict Michele’s answer…and why.

👉🏻All the acronyms – FTC, CCPA, CCRA and ADP&P Act..! HINT: ADP&P stands for American Data Privacy & Protection ACT – federal level legislation being proposed.

We get granular on the Elements of Privacy that should be covered, available and supported + the 5 states that have already passed privacy laws (you know California’s CCPA…) and a look at the common threads among those states.

💜Michele’s non-profit organization shout-out goes to PACE (pace.site-ym.com), a trade association dedicated to the advancement of companies that engage w/consumers via the contact center. P.S. She’s been their General Counsel for years…

So… take a break from the action and listen in to S4 E76 with Michele Shuster available now. P.S. Better yet – subscribe or follow the My Curious Colleague Podcast on Apple Podcasts or Spotify – this way you won’t miss an episode.

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