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Episode 41: Amplifying Voices in the Medical Clinic - A Spotlight on "Invisible Work"
Manage episode 376736980 series 3416678
Jill Arena에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jill Arena 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Today we have a topic that doesn't just resonate with your wallet, but also with your heart and with your team’s morale.
The practice of medicine isn’t just about the physicians and clinicians who provide care. It’s a collective effort, and today we’re talking about how to make sure every voice in your clinic is heard—especially those who do the "invisible work."
If you've been at this for a while, you might think you know your team inside out. But do you really? Often, the people doing the most fundamental tasks that keep the clinic running smoothly are overlooked. We're talking about the call center staff who answer incoming calls and make appointments, the custodial staff who ensure a clean environment, the IT guys who keep your systems up and running, and the administrative assistants managing referrals and prior auths like a pro.
These roles may seem peripheral, but they are integral to your practice's functioning. Ignoring their contribution not only leads to low morale but also impacts the bottom line of the clinic. Why? Because these are the people who ensure that the machinery is well-oiled and functioning. This “invisible work” often goes unrecognized but is vital to the overall operation. So, how do we bring this invisible work into the limelight?
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Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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