Player FM 앱으로 오프라인으로 전환하세요!
GREATEST HITS: Who Owns the Digital Health Experience? (#334)
Manage episode 428362649 series 2158648
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It originally aired in January 2021.
Jared and Zain discussed about how it’s challenging to design effective customer experiences when no one owns the process. Then they went deep on why digital teams have struggled to adopt service design standards and how to evolve, and dropped knowledge about having a garage full of Ferraris, the three concentric circles of service design, and managing results rather than platforms.
This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#334)
See omnystudio.com/listener for privacy information.
챕터
1. GREATEST HITS: Who Owns the Digital Health Experience? (#334) (00:00:00)
2. Marker 01 (00:00:35)
378 에피소드
Manage episode 428362649 series 2158648
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It originally aired in January 2021.
Jared and Zain discussed about how it’s challenging to design effective customer experiences when no one owns the process. Then they went deep on why digital teams have struggled to adopt service design standards and how to evolve, and dropped knowledge about having a garage full of Ferraris, the three concentric circles of service design, and managing results rather than platforms.
This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#334)
See omnystudio.com/listener for privacy information.
챕터
1. GREATEST HITS: Who Owns the Digital Health Experience? (#334) (00:00:00)
2. Marker 01 (00:00:35)
378 에피소드
सभी एपिसोड
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.