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Transforming Retail Through AI with Former Giant Eagle EVP & CIO Kirk Ball
Manage episode 422057793 series 3387068
On the 41st episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Kirk Ball, former EVP & CIO of Giant Eagle. Giant Eagle is one of the largest regional supermarket chains in the United States, with over 37,000 employees and more than $11 billion in annual revenue. In this conversation, Kirk shares how AI is transforming the retail industry, the impressive scale of Giant Eagle’s operations, and AI’s potential to shape the future of the enterprise.
Quick hits from Kirk:
On how ML is being used by Giant Eagle today: “Machine learning is used in setting the assortment, setting the optimized price, driving traffic from your customers and learning which products are price sensitive, which products aren't. When a season comes or goes or a particular weather day occurs, that changes. [With ML], you know what people want to buy and you have to be prepared for that change and your supply chain has to adjust.”
On how enterprise use cases are evolving for AI: “They've got generative AI assisting with complex support calls and complex customer interactions to give additional guidance and suggestions, to help them make sure that that customer leaves satisfied. The ability to look through legal documents when you do a software or hardware contract, you probably look for 90 percent of the same thing in every contract. Generative AI can do that for us, we can reduce the cost and the cycle time down dramatically.”
On maintaining an innovative culture: “Chance favors the prepared mind. It always does. And it always will. You should constantly be preparing your mind, your team, and your organization.”
Recent Book Recommendation: Principles for Dealing with the Changing World Order by Ray Dalio
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Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.
Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/
Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.
48 에피소드
Manage episode 422057793 series 3387068
On the 41st episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Kirk Ball, former EVP & CIO of Giant Eagle. Giant Eagle is one of the largest regional supermarket chains in the United States, with over 37,000 employees and more than $11 billion in annual revenue. In this conversation, Kirk shares how AI is transforming the retail industry, the impressive scale of Giant Eagle’s operations, and AI’s potential to shape the future of the enterprise.
Quick hits from Kirk:
On how ML is being used by Giant Eagle today: “Machine learning is used in setting the assortment, setting the optimized price, driving traffic from your customers and learning which products are price sensitive, which products aren't. When a season comes or goes or a particular weather day occurs, that changes. [With ML], you know what people want to buy and you have to be prepared for that change and your supply chain has to adjust.”
On how enterprise use cases are evolving for AI: “They've got generative AI assisting with complex support calls and complex customer interactions to give additional guidance and suggestions, to help them make sure that that customer leaves satisfied. The ability to look through legal documents when you do a software or hardware contract, you probably look for 90 percent of the same thing in every contract. Generative AI can do that for us, we can reduce the cost and the cycle time down dramatically.”
On maintaining an innovative culture: “Chance favors the prepared mind. It always does. And it always will. You should constantly be preparing your mind, your team, and your organization.”
Recent Book Recommendation: Principles for Dealing with the Changing World Order by Ray Dalio
--
Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.
Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/
Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.
48 에피소드
모든 에피소드
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1 Innovation at the Edge: How AI Transforms the Enterprise with Bain Global CIO & CTO Ramesh Razdan 30:10
1 Unlocking the Practical Power of AI to Drive Enterprise Innovation with Grainger CTO Jonny LeRoy 29:57
1 From Noise to Signal: How AI is Shaping the Future of IT with Cloudflare CIO Mike Hamilton 27:45
1 How AI is Revolutionizing Digital Marketing with Intuit Mailchimp SVP & CTO Jack Tam 21:53
1 Enlightening the Future of AI and Photonics with Excelitas Technologies EVP & CIO Amit Shah 31:14
1 Transforming Retail Through AI with Former Giant Eagle EVP & CIO Kirk Ball 28:15
1 Supercharging Enterprise Operations with AI with Lexmark Global CTO & CIO Vishal Gupta 25:24
1 Empowering Teams Through AI Skills Enablement with LexisNexis Chief Information Officer Reena Tiwari 25:26
1 AI and the Future of Insurance with Travelers EVP and Chief Technology & Operations Officer Mojgan Lefebvre 23:49
1 Empowering Your Enterprise Through Generative AI with Asana CIO Saket Srivastava 28:25
1 Leveraging AI to Transform the Future of Global Logistics with FedEx EVP & CIO Rob Carter 29:53
1 The Road Ahead: Pioneering the Future of Mobility with Goodyear SVP of Global Operations and CTO Chris Helsel 30:56
1 How to Train Your Generative AI with Priceline CTO Marty Brodbeck 32:17
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