Outcome driven Customer Experience and CRM strategy (Season 1, Episode 6): CX with SG

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG

In today's rapidly changing market, simply tweaking last year's plan isn't enough to truly win. Business leaders face a crucial choice: continue on a path of inertia or embark on a journey of transformation to become deeply customer experience-centric.

This podcast explores how leading organizations are reshaping their strategies by focusing on outcomes first. We delve into the essential elements required to create a business where the customer is truly at the center.

Discover the power of creating a frictionless journey for your customers, integrating physical and digital interactions to meet expectations wherever and whenever they arise. Learn how to build sustainable recurring revenue by fostering lasting relationships and ensuring customers embrace the full experience, moving beyond one-time transactions.

We'll also explore the vital shift from fighting for market share to winning data-driven mindshare. Understand how capturing and acting on insights from every customer engagement allows you to stay top of mind. Finally, we discuss the importance of consistently fulfilling value throughout the customer journey, ensuring seamless operations from the first touchpoint through service and beyond.

Tune in to explore this fresh path of business transformation and learn how focusing on customer outcomes can make all the difference for your organization.

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