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The one with the two hour design sprint - Teresa Cain Author Solving Problems in 2 Hours E142
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Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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🎤🎞️Only 2 Hours?! “The one with the two hour design sprint” with Teresa Cain Author Solving Problems in 2 Hours in CX Passport Episode 142🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:18 Why is 2 Hour Sprint necessary
4:30 Overcoming risks of 2 hour sprints
6:10 Scoping the right challenge for a sprint
8:00 Logistic tips for 2 hour sprints
9:40 From Liberal Arts to UX and Design
13:50 Product teams using contact center customer insights
17:19 1st Class Lounge
24:10 She was ChatGPT WAY before ChatGPT was cool
28:05 Converting this to action…to business results
30:23 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
2 Hour Design Sprints: https://www.2hourdesignsprints.com/
LinkedIn: https://www.linkedin.com/in/cainteresa/
Twitter: @DesignwithTCain
#customerservice #customerexperience #design #sprint #designsprint #customer #improvecustomerexperience #customerserviceprocess #process #business #management #travel #bettercustomerservice
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