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The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143
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Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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🎤🎞️Breaking rules…creating customer loyalty “The one with the profitable rule breaker” Zoe Kahn Manager of CX & Retention at Chomps in CX Passport Episode 143🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:40 CX & retention role at Chomps
7:10 Planet Fitness Front desk job influencing CX today
10:32 Breaking CX rules. Creating customer empathy
13:45 CX & Retention…simliar and different
17:30 Fitness competitions inspiring customer empathy today
20:38 1st Class Lounge
24:30 Zoe’s “Let’s Laugh About It” Podcast
28:45 Gaining buy in for CX ideas
34:30 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/
Twitter @_zoekahn_
Chomps on How I Built This with Guy Raz: https://podcasts.apple.com/us/podcast/chomps-pete-maldonado-and-rashid-ali/id1150510297?i=1000595782640
Rick & Clancy's podcast The Loud Quiet: youtube.com/@theloudquiet
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