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The one with Sun Country Airlines customer service - Jeremy Hyde | Director Customer Support at Sun Country Airlines E141
Manage episode 383696779 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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🎤🎞️Buckle that seatbelt and get ready for departure… “The one with Sun Country Airlines customer service” with Jeremy Hyde Director Customer Support at Sun Country Airlines…episode 141🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
3:39 Customer service approach and preventing future issues
7:35 Using data and feedback to improve airline customer experience
12:34 Customer service challenges and employee engagement in the airline industry.
19:10 Where would Jeremy go with a free weekend and flight benefits
20:40 1st Class Lounge
24:36 Starting as a call agent influencing current leadership approach
29:19 Balancing human and technology in customer service
33:09 Customer experience and technology adoption in the contact center
35:41 Contact info and closing
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Episode resources:
Voice of the Agent Blueprint: https://www.linkedin.com/pulse/intro-voice-agent-blueprint-jeremy-hyde
LinkedIn: https://www.linkedin.com/in/hydej/
The Loud Quiet - Rick & Clancy's empty nest podcast:
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