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Episode 2: Reducing Absenteeism Through Workplace Flexibility with Lauren Wilson
Manage episode 355874215 series 3447443
One key ingredient to providing an excellent customer experience is to provide an excellent employee experience. One way companies can improve the quality of life among their employees is to allow flexible schedules. This is also good for the company because it reduces absenteeism and turnover.
This podcast interviews Lauren Wilson, CEO and founder of ImIn.
In this episode we talk about:
- The strong correlation between employee loyalty and customer loyalty;
- How enhancing the quality of the customer service environment can significantly improve customer satisfaction; and
- Why addressing absenteeism while offering workforce flexibility can lead to a more engaged and productive workforce.
To learn more about Lauren Wilson, follow her on LinkedIn at: https://www.linkedin.com/in/lauren-wilson
To learn more about John Walter, follow him on LinkedIn at: https://www.linkedin.com/in/jowalter/
47 에피소드
Manage episode 355874215 series 3447443
One key ingredient to providing an excellent customer experience is to provide an excellent employee experience. One way companies can improve the quality of life among their employees is to allow flexible schedules. This is also good for the company because it reduces absenteeism and turnover.
This podcast interviews Lauren Wilson, CEO and founder of ImIn.
In this episode we talk about:
- The strong correlation between employee loyalty and customer loyalty;
- How enhancing the quality of the customer service environment can significantly improve customer satisfaction; and
- Why addressing absenteeism while offering workforce flexibility can lead to a more engaged and productive workforce.
To learn more about Lauren Wilson, follow her on LinkedIn at: https://www.linkedin.com/in/lauren-wilson
To learn more about John Walter, follow him on LinkedIn at: https://www.linkedin.com/in/jowalter/
47 에피소드
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