Episode 1: An inside look at an AI-first BPO with Chris Crosby

CX, AI, and Outsourcing

John Walter에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 John Walter 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

1y ago 48:41

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AI has the ability to drive tremendous efficiency in customer support operations. Meanwhile, many BPO’s are reluctant to embrace this efficiency because it erodes revenue by decreasing billable work. This is creating a recipe for industry disruption as AI companies are now launching their own BPOs.
This podcast interviews Chris Crosby, the founder of the Xaqt and InflectionCX.
In this episode we talk about:

The reasons why many traditional BPOs are hesitant to embrace AI technology;
The strategic advantages for BPOs that develop their own AI technology; and
The various AI tools Chris is developing and deploying in BPO operations.

To learn more about Chris Crosby, follow him on LinkedIn at: https://www.linkedin.com/in/chriscrosby/

To learn more about John Walter, follow him on LinkedIn at: https://www.linkedin.com/in/jowalter/

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