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Episode 3: Using OmniChannel Support to Improve Experience and Reduce Costs, with Jennifer Ashman
Manage episode 356455889 series 3447443
Omnichannel support enhances the customer experience and reduces costs. This creates a positive impression of your brand, increases customer satisfaction, and builds customer loyalty.
This podcast is a conversation about these topics with Jennifer Ashman, Principal of CX Amplified.
In this episode we talk about:
- How journey maps offer a holistic view of customer experience and enable customer-centric business operations;
- Why tailored interactions improve customer experience; and
- How omni-channel support elevates experience and saves costs through efficient issue resolution.
To learn more about Jennifer Ashman, follow her on LinkedIn at: https://www.linkedin.com/in/jennifer or visit her website CX Amplified at: http://cxamplified.com/
To learn more about John Walter, follow him on LinkedIn at: https://www.linkedin.com/in/jowalter/
47 에피소드
Manage episode 356455889 series 3447443
Omnichannel support enhances the customer experience and reduces costs. This creates a positive impression of your brand, increases customer satisfaction, and builds customer loyalty.
This podcast is a conversation about these topics with Jennifer Ashman, Principal of CX Amplified.
In this episode we talk about:
- How journey maps offer a holistic view of customer experience and enable customer-centric business operations;
- Why tailored interactions improve customer experience; and
- How omni-channel support elevates experience and saves costs through efficient issue resolution.
To learn more about Jennifer Ashman, follow her on LinkedIn at: https://www.linkedin.com/in/jennifer or visit her website CX Amplified at: http://cxamplified.com/
To learn more about John Walter, follow him on LinkedIn at: https://www.linkedin.com/in/jowalter/
47 에피소드
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