How Pernod Ricard Is Integrating AI into Its Workforce

Cold Call

With operations in 70 countries and 20,000 employees, Pernod Ricard is a leader in premium international spirits. The company had achieved its leadership position in the market largely through strategic acquisition and an ability to build and grow its brand over time. But pressure to continually expand its extensive brand portfolio in order to meet customer demand meant that its traditional analog processes were not allowing the company to effectively manage its huge portfolio of products.

In response, the company launched four key digital programs (KDPs) aimed at using data and artificial intelligence to automate processes and enable data-driven decision-making. Pernod Ricard’s future direction with the KDPs depended on addressing internal resistance, providing effective training and support, aligning with strategic goals, and overcoming logistical and data-related hurdles. The company needed to find a way to expand these programs into new markets while reinforcing adoption where they had already been launched.

Harvard Business School assistant professors Iavor Bojinov and Edward McFowland III explore the opportunities and challenges of the company’s digital transformation journey in the case, “Pernod Ricard: Uncorking Digital Transformation.”