Quarantine UX

Clicksuasion Labs

Clicksuasion Labs에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Clicksuasion Labs 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

4y ago 30:02

MP3•에피소드 홈

The definition or meaning of UX is changing. What was once considered a service of convenience has now become essential. COVID-19 has changed the perspective of the user where it’s not about complex CRM systems or bonus points.

Has all the investment made towards in-store experience gone to the dumps?
Will this be changed for good or is it temporary?
Do we know it all?

The answers are no but one thing is for sure: habits and behaviors will be rewritten.

Whether you are a small business owner or a marketer, this session will help you enhance user experience and usability by adapting during these unusual times where we all are struggling. Learn how companies around the world are staying relevant to their customers.

ABOUT THE PRESENTER

Chetna Teckchandani works with BetterSpace, a UK based mental health start-up with a focus on improving customer success. Prior to this, she consulted a micro-insurance start-up for reducing drop-out rates during the customer buying journey. She comes with a background in marketing management with an interest in analyzing motivational influences on behavior and interpreting psychological insights.

Recorded at the Consumer Uncertainty Conference, May 2020

Connect with Chetna on LinkedIn

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