When negative feedback shakes your confidence, it can be difficult to get back to feeling like yourself at work. In this episode, Anne and Frances help a struggling listener who has spent years toning herself down in the workplace after being told that she was too assertive — now, she feels that her modest approach is holding her back. Together, they use Anne and Frances’s “trust triangle” framework to explore how empathy, authenticity, and logic can help you rebuild confidence and trust with your colleagues, and share helpful confidence hacks for getting comfy with discomfort. What problems are you dealing with at work? Text or call 234-FIXABLE or email fixable@ted.com to be featured on the show. For the full text transcript, visit ted.com/podcasts/fixable-transcripts Want to help shape TED’s shows going forward? Fill out our survey ! Hosted on Acast. See acast.com/privacy for more information.…
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Podstarter and John Latka에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Podstarter and John Latka 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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스폰서 후원
Power Past the Competition
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Manage series 2943247
Podstarter and John Latka에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Podstarter and John Latka 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
This podcast is for those working in automotive retail. Host John Latka is the founder and president of Automotive Business Solutions and has over 30 years of retail automotive experience and an undeniable track record in sales leadership, employee development, and performance management. The goal is to help listeners improve operational efficiency and increase sales by sharing ways and means we’ve used to help others. This includes aligning and balancing people, process, technology, culture, continuous improvement and accountability.
…
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50 에피소드
공유
모두 재생(하지 않음)으로 표시
Manage series 2943247
Podstarter and John Latka에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Podstarter and John Latka 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
This podcast is for those working in automotive retail. Host John Latka is the founder and president of Automotive Business Solutions and has over 30 years of retail automotive experience and an undeniable track record in sales leadership, employee development, and performance management. The goal is to help listeners improve operational efficiency and increase sales by sharing ways and means we’ve used to help others. This includes aligning and balancing people, process, technology, culture, continuous improvement and accountability.
…
continue reading
50 에피소드
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In this episode, John talks about what it takes for sales teams to achieve 50% plus Closing Ratios. Starting with the vision, listeners will hear about the critical elements needed to get there, like servant leadership, management by objectives and S.M.A.R.T. goal setting. In addition, John talks about relevant ratios, correlations and what needs to be measured to succeed in realizing the vision.…
In this episode, John Latka welcomes Carson Way, President of Carson Exports and Dave Feaver, General Manager – both with extensive experience in the wholesale and retail side of the used car business. Whether you’re a new car dealer with a used car department or an independent used car dealer, you’ll want to hear Carson’s deep dive into the definition of true wholesale market values and how to stay on top of them. Dave addresses questions regarding trade-in appraisals including why it can take days for customers to get a trade value at some dealerships. Listeners will gain valuable knowledge and insight into trade-in appraisals and the importance of true market wholesale values in retail automotive. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka asked ChatGPT about the use of smoke and mirrors, and transparency in retail automotive. John shares what ChatGPT has to say about each one in clearly defined overviews. The episode also addresses what consumers should be on the lookout for when visiting dealerships. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
To create the content for this episode, John Latka asked ChatGPT the following two questions: What are the top pros and cons of automotive customer satisfaction surveys? Should customer satisfaction surveys be tied to a dealership’s income? Tune in to hear ChatGPT’s answers. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
1 Falling Into a Bucket of Shit and Coming up Smelling Like a Rose 11:49
11:49 
나중에 재생 
나중에 재생 
리스트 
좋아요 
좋아요11:49
나중에 재생 나중에 재생 리스트 좋아요 좋아요In this episode, John talks about success in business as a multifaceted concept that goes beyond just the bottom line and while financial profitability and the "bottom line" are crucial indicators of a business's health and sustainability, they are not the only factors that determine success. Listeners will hear some other important dimensions to consider when measuring business success as John points to a broader set of indicators. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks to his listeners about the 8 main reasons behind the constant churn in retail automotive sales and its impact on both the industry and the sales professionals. This sector continues to be plagued by a persistently high turnover rate among its’ sales force. So, what can be done about it? Listen to this episode and find out. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about big data, what it is, how it works and its uses, along with a few key takeaways. John also shares his thoughts on data in Dealer Management Systems, CRM’s and KPI’s. He also addresses the need for simple tools, training, and ongoing support for salespeople. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about the public’s negative perception of car salespeople and how that came about. Listeners will also hear where sales car salespeople stand as it pertains to the most trusted professions. Sadly, John agrees there are some rotten apples out there, but the majority are simply honest, hard-working go getters trying to make a better life for their teams, themselves, and their families. Not to mention trying to support and improve their communities. Tune in and find out what John has to say about breaking the cycle of negativity. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about management and leadership. Listeners will hear answers to the questions, “what is management” and “what is leadership?” In addition, John talks about the traits of managers and leaders along with what managers and leaders do. Other questions that are answered in this episode include: “what are the similarities between managers and leaders, and “how do you measure the effectiveness of managers and leaders?” Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about how setting SMART goals is the foundation to a successful month in sales. Listeners will hear how a salesperson at a small-town dealership not only met, but exceeded his projections and achieved an 83.3% closing ratio. In addition, John talks about keeping things simple by focusing on the critical few KPI’s necessary for sales success. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka interviews Kim MacPherson from Buy It Smart Auto . Kim is an expert in sub-prime financing and those who want to learn more about it need to tune in. Listeners will hear answers to a series of questions including; what skills does a sub-prime financial services manager need to have in order to be effective? With even more opportunities in sub-prime financing on the horizon, this is one podcast you don’t want to miss. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about “Truths” in the automotive industry. He addresses the lack of discipline, the lack of effective leadership and the iceberg of ignorance. John then talks about 10 Truths that need to be addressed by managers. He then wraps up with Truths about processes. This is a must listen to episode for those in the automotive industry. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about whining and why it should be stopped. We all know it’s impossible to avoid whiners altogether, but the good news is, that if you’re sick of listening to their ongoing negativity, there are a number of ways to deal with them. John shares six. As a bonus tidbit, listeners will also hear about Theodore Roosevelt’s take on whining. Not to mention a number sample whines. He then wraps up with some examples of things we can be thankful for, especially at this time of year. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about bad managers, their traits and behaviours. He also addresses how their approaches impact the employees and teams in their charge. The purpose of this podcast is not only to point out the signs of a bad manager, but to raise awareness and help managers fix those pitfalls and manage teams more successfully. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka highlights a LinkedIn post by Brandin Wilkinson that outlines a couple of marketing initiatives that were extremely successful. In addition, listeners will hear about another strategy that helped a dealership drive traffic to their showroom in the month of December. These scenarios go to show that Warren Buffet’s quote: “it is not necessary to do extraordinary things to get extraordinary results,” is so true. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
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Power Past the Competition
In this episode, John Latka talks about how dealerships could transition from a Transactional Model, which ties salespeople to the dealership, to a Relationship Approach, which would have salespeople spending less time on Showroom Duty and more time on building relationships with customers in order to promote repeat and referral business.This concept would have Free-Range Days when salespeople would not have Showroom Duty. Instead, they would have the flexibility to work from any place they choose. If chickens can be Free-Range, why not salespeople? Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
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Power Past the Competition
In this satirical and humorous episode, John Latka takes on the persona of a salesperson who is sharing his thoughts and perspectives regarding his Sales Manager and all the things he’s expected to do to sell a vehicle. Sales people and Sales Managers alike who believe in structure, processes and accountability, will appreciate the way John turns a negative rant into an overview of the sales process. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
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Power Past the Competition
In this episode, John Latka talks about Receptionists – The multi-tasking superheroes. Tune in to hear as he talks about automated attendants versus people who answer the incoming calls. John also addresses the attributes and duties of a professional receptionist. In addition, you’ll hear how a receptionist handled a particular situation that ended up in a vehicle being sold. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
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Power Past the Competition
In this episode, John Latka talks about Service Advisors. Tune in to hear why he considers them the unsung heroes of dealerships. In addition, John reviews the process Service Advisors have to follow, with a focus on the interactive service walk around. Listeners will also hear about John’s most recent experience in a dealership’s service department. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka defines and talks about employee development, including the high cost of losing talent. Listeners will hear why an employee development program helps with job satisfaction and nurtures employee retention. In addition, John also addresses the three major factors in the employee development process, along with the levels of learning and skill development. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this lighthearted episode, meant to put a smile on your face, John Latka talks about nicknames and shares his findings on some of the basic research he did. Listeners will hear some nicknames that were based on behavior, some on physical appearance, and to the best of John’s knowledge, were given based on affection and amusement. John starts off the list of nicknames with the ones that he was given over the years. In addition, he shares the backstories that prompted the nicknames. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about teamwork - and how success in sales revolves around teamwork and includes the service and parts department teams – not to mention the team who works at detailing the vehicles. He also shares the perspective that, high-performance sales teams are known by their ability to function at a high level for extended periods of time. And that teams of this calibre come in many shapes and sizes, and there is no one team model that is right for every business. In addition, listeners will hear about the many foundational characteristics that underpin most high-performance teams. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about perseverance - a continued effort to do or achieve something despite difficulties, failure, or opposition. He shares one man’s perspective of what each letter stands for or means, in the word perseverance. In addition, listeners will hear a prime example of perseverance in the person of a well-known and recognizable historical figure. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this first episode for 2022, John Latka talks about getting back to basics. Listeners will hear quotes on the topic from some well-known people. John also shares some insights on how to get back to basics both personally and professionally and highlights 5 basics of successful selling. You’ll also hear about product knowledge as a critical basic skill. In addition, listeners will hear about the basics of the buying and selling process. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this final episode for 2021, John Latka talks about some of his favorite quotes. Listeners will hear quotes from poets and preachers, from people in sports to philosophers and from business people to scientists. The topics range from sincerity and enthusiasm to attitude. You’ll also hear about perseverance, commitment and excellence. Not to mention, success, goals and simplicity. Hopefully, some or all will resonate with you. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about emails. And just like all forms of communication, there are pros and cons, advantages and disadvantages to email. The biggest advantage of email is a lot of room for content. On the other hand, the biggest disadvantage, is that email is often perceived as a bunch of clutter and or just spam. And sadly, most times, it’s not given the same immediate attention as a text. Listeners will hear about email etiquette along with a number of helpful hints in writing professional emails, including appropriate language, spelling, grammar and manners. Not to mention how to structure professional business emails. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about texting. You’ll hear about the pros and cons, the do’s and don’ts, along with relevant etiquette. You’ll then be able to decide, if and when, texting is the right fit for your intended message. John also addresses when and where it’s not appropriate to use texting. And in addition, you’ll hear some helpful hints to make your texting efforts more efficient and professional. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about Outbound Phone Calls. The highlights of this week’s episode include: reasons to make outbound calls, technique, opening statements, leaving voicemail and the benefits of scripts or outlines. John talks about how and why outbound calls to customers and prospective customers should be a part of every salesperson’s daily routine. Listeners will find out how to avoid making nuisance calls by changing their approach to opening statements. And in addition, you will hear some helpful hints along with the process for outbound calls. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about Incoming Phone Calls. Even in this digital age, customers want the option to call. And when they do, they prefer to be greeted by a human. John also addresses how Covid-19 has driven people even further toward digital research and using a phone, making incoming phone calls more and more important to increasing sales. In addition, he talks about what callers expect and what they can detect on phone calls. And, he also lists what dealerships need to have in place to handle incoming calls successfully. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
In this episode, John Latka talks about Performance Reviews. Including the frequency, the content, the scoring methodology and the reasons for having them. John also addresses the planning stage and highlights the basics you need to have in place to conduct a professional performance review. He also lists a number of observable and measurable points that should be reviewed when the focus is on sales people. Follow John on LinkedIn For more information: https://www.automotivebusinesssolutions.com/…
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