최고 Business Transformation 팟캐스트 (2024)

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WBSP648: Grow Your Business by Learning the Top 10 CRMs for Innovation Districts In 2024 w/ Sam Gupta 27:41

3h ago27:41

27:41

Send us a text Innovation districts have distinct operational needs that set them apart from conventional business environments. These collaborative spaces are formed through partnerships among cities, universities, and research organizations to create an ecosystem that fosters innovation. Typically funded through a combination of donor contributio…

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#119 Playing with transformation with Elrika Erasmus 39:12

9h ago39:12

39:12

"playfulness and adults is very under researched and under utilised in organisations to help people to thrive..." Elrika and I have a great conversation about the power of play and playfulness in creating workplaces where people and performance can thrive. Light-hearted practices enhance empathy and shared experiences, and despite challenges in rem…

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Unveiling The Insights Narrator: Extracting Gold from Data 31:47

1d ago31:47

31:47

In this episode of the CX Goalkeeper Podcast, Federico Cesconi dives deep into the future of customer experience management, revealing the potential of artificial intelligence in transforming how companies manage customer feedback. He introduces the "Insight Narrator," a groundbreaking tool that simplifies customer feedback analysis, using AI to pr…

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Webinar - Enabling Microsoft 365 Copilot Adoption I November 2024 55:27

7d ago55:27

55:27

Enabling Microsoft 365 Copilot across your organization is more than just flipping a switch. It takes strategic planning to successful deploy Copilot to your organization. During this webinar, our resident Adoption & Change Management experts discuss science-based methodologies to drive excitement and increase engagement among your employees. We al…

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WBSP647: Grow Your Business by Learning the Top 10 Large Non-Profit CRMs In 2024 w/ Sam Gupta 35:32

1d ago35:32

35:32

Send us a text When evaluating the CRM needs of larger not-for-profit organizations, it's essential to recognize that their requirements are far more complex than those of smaller entities. These large-scale organizations, often with over 1,000 employees, manage vast numbers of transactions and interactions, demanding CRM systems that are not only …

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WBSP646: Grow Your Business by Understanding Dayforce’s Capabilities, an Objective Panel Discussion 56:56

12h ago56:56

56:56

Send us a text In the ERP field, acquiring companies don’t always offer the same advantages as they do within HCM. ERP systems demand tightly integrated data models, making it difficult to seamlessly incorporate acquired products without extensive reconfiguration. In contrast, HCM systems are less constrained by this requirement, allowing acquired …

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WBSP645: Grow Your Business by Learning the Top 10 Mid-Sized Non-Profit CRMs In 2024 w/ Sam Gupta 27:54

7d ago27:54

27:54

Send us a text In this video, we dive into the top 10 CRM systems for mid-sized not-for-profit organizations in 2024, tailored to meet the unique demands of this sector. Typically ranging from 100 to 1,000 employees, mid-sized not-for-profits manage numerous customer-centric touchpoints across email, websites, call centers, and field services. Unli…

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WBSP644: Grow Your Business by Learning the Top 10 Non-Profit Small Business CRMs In 2024 w/ Sam Gupta 25:59

8d ago25:59

25:59

Send us a text When evaluating the CRM requirements for small not-for-profit organizations as compared to startups, it's essential to note the distinctions in resources, scale, and operational needs. Startups often operate on lean teams with virtually no budget for CRM implementation, favoring DIY solutions with minimal integrations. In contrast, s…

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The Future Of AI In Contact Canters And Its Effect On The Customer Experience 26:20

8d ago26:20

26:20

In this exciting episode of the CX Goalkeeper Podcast, I’m joined by Guy Shalom, CEO and co-founder of Glassix. We dive into the transformative role of artificial intelligence (AI) in contact centers and its impact on customer experience. Guy shares actionable insights on how AI reshapes employee onboarding, automates processes, and improves the ov…

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Energy & Resources Insights with Kason Carter | November 2024 Updates 2:13

11d ago2:13

2:13

Valorem Reply's Energy & Resources Industry Client Partner, Kason Carter, explores key trends he's been seeing in the past quarter with his clients, including leveraging AI technologies to increase sustainability and operational efficiency. Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website Email Us…

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WBSP643: Grow Your Business by Learning the Importance of AI-driven Change Management w/ Tim Morton 58:25

13d ago58:25

58:25

Send us a text In 2024, the question on everyone’s mind revolves around the vast potential of AI. As we ask what AI can accomplish, a consensus emerges—pose a query about its capabilities, and you'll receive a wealth of answers limited only by imagination. Yet, an essential query remains: can technology genuinely resolve problems centered on people…

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WBSP642: Grow Your Business by Learning the Top 10 Non-Profit Startup CRMs In 2024 w/ Sam Gupta 26:59

14d ago26:59

26:59

Send us a text Not-for-profit startups, often operating with fewer than 20 employees and tight budgets, face significant challenges when implementing CRM systems. Lacking the resources for customized solutions or extensive IT support, they usually take a DIY approach, relying on affordable, accessible tools. However, this often results in fragmente…

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WBSP641: Grow Your Business by Learning the Top 10 Non-Profit CRMs In 2024 w/ Sam Gupta 33:33

15d ago33:33

33:33

Send us a text Not-for-profit organizations face unique challenges when it comes to CRM systems, as their focus is on building and maintaining relationships with donors, volunteers, and members rather than traditional customers. In 2024, the landscape of not-for-profit CRMs has advanced, offering a range of solutions specifically tailored to meet t…

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#118 Jumpstart your workplace culture with Eric Stone 38:08

15d ago38:08

38:08

"Clear beats clever, yet we’re still incentivising clever in organisations… “ A brilliant conversation with Eric about creating the conditions for both performance and people to thrive. We delve into the different parts of this journey to build a culture that enables performance. The acronym LoL—listen, observe, learn— highlights the importance of …

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DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE 30:26

15d ago30:26

30:26

In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with Mohan Mannava, a seasoned expert in AI, machine learning, and data science, to dive deep into how these technologies transform customer experience. Mohan shares practical examples from his experience at Upwork and SiriusXM, highlighting how AI can boost personalization, s…

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Microsoft 365 Copilot Newsroom | October 2024 23:17

18d ago23:17

23:17

Want a quick download of the latest releases, updates, and tips for Microsoft 365 Copilot? With ongoing updates and new releases, it can be hard to keep up with all the great things you can do in M365 Copilot. Valorem Reply’s Modern Work experts are offering a Microsoft 365 Copilot Newsroom series where we compile the most important news and learni…

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Manufacturing Insights with Brian Bliss 2:52

19d ago2:52

2:52

In the second episode of our industry insights series, Brian Bliss discusses why data security and data governance are crucial in the manufacturing sector especially with AI making inroads into every industry. Learn more about the SAP Nitro Accelerator that Brian talks about in the video: https://go.valorem.com/Nitro_Accelerator.html?utm_source=pod…

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Webinar - Building AI Apps 35:43

20d ago35:43

35:43

In this session, we uncover how AI and cloud technologies are reshaping what software can achieve. Experts from Valorem Reply and Microsoft discuss how you can unlock the true power of AI and develop a security and infrastructure strategy ready to support your innovation. Learn more: https://valoremreply.com/solutions/app-innovation Follow us on so…

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WBSP640: Grow Your Business by Understanding UKG Pro’s Capabilities, an Objective Panel Discussion 55:13

20d ago55:13

55:13

Send us a text HCM solutions are uniquely characterized by the critical importance of localization, especially when managing the complexities of various tax codes and compliance requirements. These systems have evolved beyond basic technical tools into comprehensive managed services providers, offering support that goes far beyond software. This is…

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WBSP639: Grow Your Business by Learning the Top 10 Large Company CRMs In 2024 w/ Sam Gupta 31:02

21d ago31:02

31:02

Send us a text As organizations grow beyond the mid-market segment, typically surpassing 5,000 employees and approaching $1 billion in revenue, their CRM needs evolve dramatically. At this scale, a CRM system must handle more extensive workflows, complex team structures, and a higher volume of transactional processes. CRMs designed for smaller comp…

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WBSP638: Grow Your Business by Learning the Top 10 Mid-Sized CRMs in 2024 w/ Sam Gupta 41:24

22d ago41:24

41:24

Send us a text Mid-sized companies, typically with 100 to 5,000 employees and revenue between $100 million and $1 billion, face unique challenges in their CRM needs as they grow. Unlike startups and small businesses, they require more robust, customizable CRM systems to support complex customer-facing workflows and consolidate touchpoints across va…

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Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging 26:37

22d ago26:37

26:37

In this episode of the CX Goalkeeper Podcast, Jonathan Stutz shares his journey and insights on building inclusive leadership cultures within organizations. As the author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging, Jonathan outlines actionable steps that leaders can take to foster diversity, equity, and incl…

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Copilot for Security Intro & Live Demo 36:36

27d ago36:36

36:36

Organizations are under growing threat from sophisticated attacks and increasingly fragmented security ecosystems can lead to severe data breaches and operational disruptions. There is a pressing need for advanced security solutions that can adapt to evolving threats and provide comprehensive protection. In this webinar, our Cybersecurity experts w…

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Retail Insights with Brian Bliss | November 2024 Updates 4:01

27d ago4:01

4:01

Valorem Reply's Retail Industry Client Partner, Brian Bliss, explores key trends he's been seeing in the past quarter with his clients, including the importance of data modernization and data security in retail, and the role of change management in maximizing organizational investments. Follow us on social media - LinkedIn Twitter YouTube Facebook …

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Information Security & Protection for M365 Copilot 49:38

27d ago49:38

49:38

As organizations embrace tools like Microsoft 365 Copilot to streamline operations, it becomes imperative to fortify defenses against potential vulnerabilities. This insightful webinar is designed to delve into the nuances of information protection within Copilot and empower your organization to bolster its security posture. Follow us on social med…

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Copilot for Microsoft 365 Newsroom | September 2024 44:39

27d ago44:39

44:39

Want a quick download of the latest releases, updates, and tips for Copilot for Microsoft 365? With ongoing updates and new releases, it can be hard to keep up with all the great things you can do in Copilot for M365. Valorem Reply’s Modern Work experts are offering a Copilot for Microsoft 365 Newsroom series in which we'll compile the most importa…

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Copilot for Microsoft 365 Newsroom | August 2024 41:47

27d ago41:47

41:47

With ongoing updates and new releases, it can be hard to keep up with all the great things you can do in Copilot for M365. Valorem Reply’s Modern Work experts are offering a Copilot for Microsoft 365 Newsroom series in which we'll compile the most important news and learnings from Copilot each month to save you time. From feature releases/updates t…

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AI in the Modern Workplace- All About Copilot for Microsoft 365 57:20

27d ago57:20

57:20

In this webinar, our experts will explore how Copilot for Microsoft 365 can enable your people to work smarter and faster. You will also see Copilot for Microsoft 365 in action and understand how it can reshape your digital workplace. Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website Email Us…

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Webinar - Microsoft Cloud for Nonprofits 52:32

27d ago52:32

52:32

Nonprofits tackle some of the most urgent global challenges, yet their efforts are frequently impacted by constrained funding, outdated technology, and stringent budgets. In this on-demand webinar, our experts explore how Microsoft Cloud for Nonprofit solutions can empower your organization to overcome these challenges. We demonstrate how your orga…

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SAP on Azure - Value Beyond Migration 48:44

29d ago48:44

48:44

Transform your SAP environment into a catalyst for business growth and innovation! Join us for this informative session, as our experts, Jeff Delezen and Chris Loomis provide expert tips for optimizing your new SAP RISE on Azure platform post-migration and strategies for leveraging your new cloud capabilities once the migration is complete. #SAP #S…

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The Great Migration Practical steps for a seamless transition from Workplace to Viva Engage 55:32

29d ago55:32

55:32

Learn insights and best practices on how to make the transition from Workplace by Meta to Viva Engage as seamless as possible. Our panel of experts discuss why this change is the perfect time for you to pause, re-evaluate and reinvigorate your employee engagement and internal communication strategy. We’ll introduce you to Viva Engage, share benchma…

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#117 The Age of Thrivability with Michelle Holliday 49:51

29d ago49:51

49:51

"we need to think of conversations as living systems...this mechanistic story is so all pervasive that we don't even recognise it... " A brilliant conversation with Michelle on creating sustainable conditions for people & living systems to thrive. Michelle offers a refreshing and transformative perspective of thrivability. This concept redefines ho…

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The Skills Gap 28:31

29d ago28:31

28:31

In this impactful episode of the CX Goalkeeper Podcast, Tom DeWitt shares invaluable insights about the current state of customer experience (CX) leadership, the skills gap, and the future of CX education. He discusses how CX leaders need to communicate in the language of the C-suite, the value of formal education, and why companies must invest in …

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WBSP637: Grow Your Business by Understanding Oracle Cloud HCM’s Capabilities, an Objective Panel Discussion 58:00

1M ago58:00

58:00

Send us a text In service-oriented industries, human capital management processes often take precedence over those centered on products, acknowledging the paramount importance of people as assets. While Oracle HCM once dominated the HCM market, the emergence of Workday posed a formidable challenge in the industry. Despite this, Oracle HCM maintains…

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Harnessing the power of Emotional Intelligence in CX 29:24

1M ago29:24

29:24

In this episode of the CX Goalkeeper Podcast, we explore how emotional intelligence (EI) can dramatically improve customer experience (CX) and employee performance. Michael Mattson, an expert in emotional intelligence, shares his valuable insights on harnessing EI to create stronger human connections within teams and with customers. He emphasizes h…

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WBSP636: Grow Your Business by Learning the Top 10 CRMs for Small Business in 2024 w/ Sam Gupta 30:37

1M ago30:37

30:37

Send us a text In 2024, the top 10 CRMs for small businesses are set to redefine how these enterprises manage their customer relationships. These CRMs offer comprehensive features tailored specifically to the needs of small businesses, empowering them to streamline lead management, automate marketing campaigns, and enhance customer engagement. With…

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WBSP635: Grow Your Business by Learning the Top 10 CRMs for Startups in 2024 w/ Sam Gupta 34:24

1M ago34:24

34:24

Send us a text The top 10 CRM solutions tailored for startups in 2024 are poised to revolutionize how emerging businesses manage their customer relationships. These CRMs offer streamlined features and intuitive interfaces designed to meet the unique needs of startups, empowering them to efficiently track leads, nurture relationships, and drive grow…

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WBSP634: Grow Your Business by Learning the Importance of AI-led Autonomous Sourcing w/ Seth Catalli 59:34

1M ago59:34

59:34

Send us a text Sourcing, much like recruiting, was traditionally viewed as a labor of love. While other functions in procurement benefited from predictive workflows and access to various technologies, sourcing remained uniquely challenging due to the diversity of processes across companies. This diversity underscores the potency of AI in optimizing…

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#116 Transforming stereotypes : creating safe & inclusive workplaces with Jodie Jarvis 44:27

1M ago44:27

44:27

"The more cognitive diversity we have in the workplace, the better we will be as organisations if we can manage it effectively" Jodie and I discuss the shifts that need to happen to create safer and more inlcusive workplaces. Leaders play a pivotal role in nurturing a culture of empathy, understanding, and genuine care. Over and above all, leaders …

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Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes 31:06

1M ago31:06

31:06

In this exciting episode of the CX Goalkeeper Podcast, we dive deep into breaking silos and fostering cross-departmental collaboration for improved customer experience (CX). Our guest, Lynn Hunsaker, brings over three decades of expertise in CX and shares her proven methods for transforming business outcomes. From leadership strategies to increasin…

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WBSP633: Grow Your Business by Learning the Top 10 EAM Systems in 2024 w/ Sam Gupta 28:30

2M ago28:30

28:30

Send us a text EAM systems play a vital role in helping organizations effectively manage their assets throughout their lifecycle. These systems encompass a wide range of functionalities, including asset tracking, maintenance scheduling, work order management, and inventory control. The leading EAM systems offer advanced features such as predictive …

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WBSP632: Grow Your Business by Learning the Top 10 Marketing Automation Systems in 2024 w/ Sam Gupta 31:27

2M ago31:27

31:27

Send us a text As marketing practices continue to evolve, businesses rely on advanced automation tools to streamline their campaigns and enhance customer engagement. The leading systems in this category offer comprehensive features for email marketing, SMS marketing, omnichannel integration, and content management. These platforms empower marketers…

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WBSP631: Grow Your Business by Understanding SAP SuccessFactors’ Capabilities, an Objective Panel Discussion 57:51

2M ago57:51

57:51

Send us a text The line between HCM and ERP has often been blurred, especially with overlapping categories like ATS and payroll. Initially, ERP companies tried to integrate these functions as modules, only to realize their uniqueness required standalone software. This recognition influenced the architecture of systems like SAP S/4 HANA, which are c…

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Stop Engaging Employees: Start Making Work More Human 22:15

2M ago22:15

22:15

In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with Eryc Eyl, author of Stop Engaging Employees, Start Making Work More Human. Eryc passionately shares insights on how shifting the focus from employee engagement to fostering a human-centered workplace can drive real results. He explores the importance of human dignity at w…

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WBSP630: Grow Your Business by Learning the Top 10 Field Service Management Systems in 2024 w/ Sam Gupta 30:59

2M ago30:59

30:59

Send us a text The field service sector has evolved significantly, integrating advanced technologies and CRM functionalities to enhance service delivery. The leading systems in this category offer robust features for scheduling, dispatching, and real-time tracking, enabling companies to optimize their field operations. These solutions also provide …

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WBSP629: Grow Your Business by Learning the Top 10 Plastic Extrusion ERP Systems in 2024 w/ Sam Gupta 24:27

2M ago24:27

24:27

Send us a text Plastic extrusion, a critical process in manufacturing, involves companies that produce and supply a wide range of plastic products. The best ERP systems for this sector streamline operations by managing intricate formulations, tracking variable product weights, and ensuring compliance with industry standards. These systems integrate…

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