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HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service
Manage episode 463295756 series 3333377
Join us on the CX Goalkeeper Podcast for the replay of a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing customer experience.
This episode is essential for anyone in customer experience, offering deep insights into the current trends and future directions of customer support. Jeremy's knowledge and wisdom provide valuable lessons for professionals at all levels.
Key Highlights:
- Empathy in Leadership: Jeremy discusses the importance of empathy and understanding within teams to foster a positive service culture.
- The Balance of Technology and Human Touch: Insights into how technology can be integrated without losing the human aspect of customer service.
- Continuous Improvement: Jeremy shares his approach to improving customer experience continuously, even in the face of limited resources.
Follow, rate and review the Podcast:
Don't miss out on future episodes -
https://www.cxgoalkeeper.com/podcast
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
#CXGoalkeeper #JeremyWatkin #CustomerExperience #Podcast #Leadership #DigitalTransformation #CustomerService
226 에피소드
HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service
THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Manage episode 463295756 series 3333377
Join us on the CX Goalkeeper Podcast for the replay of a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing customer experience.
This episode is essential for anyone in customer experience, offering deep insights into the current trends and future directions of customer support. Jeremy's knowledge and wisdom provide valuable lessons for professionals at all levels.
Key Highlights:
- Empathy in Leadership: Jeremy discusses the importance of empathy and understanding within teams to foster a positive service culture.
- The Balance of Technology and Human Touch: Insights into how technology can be integrated without losing the human aspect of customer service.
- Continuous Improvement: Jeremy shares his approach to improving customer experience continuously, even in the face of limited resources.
Follow, rate and review the Podcast:
Don't miss out on future episodes -
https://www.cxgoalkeeper.com/podcast
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
#CXGoalkeeper #JeremyWatkin #CustomerExperience #Podcast #Leadership #DigitalTransformation #CustomerService
226 에피소드
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1 Innovate or Die: Why Proactive Service is Key to Lasting Success 26:55
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1 Creating Workplaces Where People Thrive: A New Approach to Wellbeing 40:09
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1 HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service 30:39
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1 PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES 30:08
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1 THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE 28:29
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1 CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS 22:30
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1 Unveiling The Insights Narrator: Extracting Gold from Data 31:47
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1 The Future Of AI In Contact Canters And Its Effect On The Customer Experience 26:20
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