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REPLAY: Humanizing Customer Service with Alex Mead
Manage episode 460777583 series 3333377
Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX.
About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative.
Why You Can't Miss This Episode:
- Discover the Human Element in CX: Learn from Alex’s approach to fostering authentic, empathetic interactions in customer service.
- Leadership Insights: Gain insights into how effective leadership can significantly impact customer experience.
- Future Trends in CX: Explore with Alex the evolving landscape of customer service and how to stay ahead.
Featured Topics:
- The importance of humanizing customer service.
- Balancing corporate goals with authentic customer engagement.
- Embracing change and innovation in CX.
Connect with Alex Mead:
- LinkedIn: https://www.linkedin.com/in/alexmead/
Chapters:
00:00 Introduction
00:43 Welcoming Alex Mead
00:54 Kickoff Discussion
01:21 Values Driving Alex's Life
04:18 The Reality of Service Quality
07:22 Human Impact in Customer Service
09:55 Philips TV Experience
11:26 Survey Fatigue in Feedback
13:06 Requesting Manager or CEO Intervention
15:56 Future Discussions in CX
17:33 Contacting Alex Mead
18:23 Alex's Golden Nugget on CX
19:37 Conclusion & Thanks
Listen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this.
Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends.
Podcast Page: https://www.cxgoalkeeper.com/Podcast
CX Goalkeeper Podcast (audio)
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
226 에피소드
REPLAY: Humanizing Customer Service with Alex Mead
THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Manage episode 460777583 series 3333377
Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX.
About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative.
Why You Can't Miss This Episode:
- Discover the Human Element in CX: Learn from Alex’s approach to fostering authentic, empathetic interactions in customer service.
- Leadership Insights: Gain insights into how effective leadership can significantly impact customer experience.
- Future Trends in CX: Explore with Alex the evolving landscape of customer service and how to stay ahead.
Featured Topics:
- The importance of humanizing customer service.
- Balancing corporate goals with authentic customer engagement.
- Embracing change and innovation in CX.
Connect with Alex Mead:
- LinkedIn: https://www.linkedin.com/in/alexmead/
Chapters:
00:00 Introduction
00:43 Welcoming Alex Mead
00:54 Kickoff Discussion
01:21 Values Driving Alex's Life
04:18 The Reality of Service Quality
07:22 Human Impact in Customer Service
09:55 Philips TV Experience
11:26 Survey Fatigue in Feedback
13:06 Requesting Manager or CEO Intervention
15:56 Future Discussions in CX
17:33 Contacting Alex Mead
18:23 Alex's Golden Nugget on CX
19:37 Conclusion & Thanks
Listen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this.
Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends.
Podcast Page: https://www.cxgoalkeeper.com/Podcast
CX Goalkeeper Podcast (audio)
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
226 에피소드
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