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THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Manage series 3333377
Business & Digital Transformation, Leadership, Innovation and Customer Experience.
It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.
Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you.
I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life.
More information: www.cxgoalkeeper.com/podcast
About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions
customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
226 에피소드
Manage series 3333377
Business & Digital Transformation, Leadership, Innovation and Customer Experience.
It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.
Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you.
I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life.
More information: www.cxgoalkeeper.com/podcast
About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions
customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
226 에피소드
所有剧集
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1 Innovate or Die: Why Proactive Service is Key to Lasting Success 26:55
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1 Creating Workplaces Where People Thrive: A New Approach to Wellbeing 40:09
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1 HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service 30:39
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1 PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES 30:08
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1 THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE 28:29
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1 CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS 22:30
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1 Unveiling The Insights Narrator: Extracting Gold from Data 31:47
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1 The Future Of AI In Contact Canters And Its Effect On The Customer Experience 26:20
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