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Rob Dwyer에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rob Dwyer 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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The Pursuit of CX Happyness featuring Jenny Dempsey

46:47
 
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Manage episode 357644128 series 3284712
Rob Dwyer에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rob Dwyer 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

This scene is from the 2006 movie, The Pursuit of Happyness, inspired by the true story of Chris Gardner. Homeless with his young son, Chris was desperate to get a different job that would change his situation. But how does a salesman of bone density scanners transition to being a stockbroker?

Transitions to any new role are challenging and that holds true in CX – whether you want to get into a CX role or out of one. Jenny Dempsey, CX Thought Leader and Chief Learning Advisor for CX Accelerator, joins this week’s episode of Next in Queue to talk about these transitions.

We discuss:

· What a typical CX involves

· Functions that often lead to CX roles

· Key skills needed for CX roles

· Do CX Certifications matter?

· Free resources for CX aspirants and CX practitioners

· What does a CX career path look like?

Connect with Jenny on LinkedIn – https://www.linkedin.com/in/jenny-dempsey/

CX Accelerator – https://www.cxaccelerator.com/

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/

  continue reading

209 에피소드

Artwork
icon공유
 
Manage episode 357644128 series 3284712
Rob Dwyer에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rob Dwyer 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

This scene is from the 2006 movie, The Pursuit of Happyness, inspired by the true story of Chris Gardner. Homeless with his young son, Chris was desperate to get a different job that would change his situation. But how does a salesman of bone density scanners transition to being a stockbroker?

Transitions to any new role are challenging and that holds true in CX – whether you want to get into a CX role or out of one. Jenny Dempsey, CX Thought Leader and Chief Learning Advisor for CX Accelerator, joins this week’s episode of Next in Queue to talk about these transitions.

We discuss:

· What a typical CX involves

· Functions that often lead to CX roles

· Key skills needed for CX roles

· Do CX Certifications matter?

· Free resources for CX aspirants and CX practitioners

· What does a CX career path look like?

Connect with Jenny on LinkedIn – https://www.linkedin.com/in/jenny-dempsey/

CX Accelerator – https://www.cxaccelerator.com/

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/

  continue reading

209 에피소드

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