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Jump the Queue featuring Milan Batinich II, David Powers, and Bunyamin Cankirli
Manage episode 357228333 series 3284712
Rob Dwyer에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rob Dwyer 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Despite the layoffs in the tech sector, unemployment in the US is at historic lows and we’re experiencing a labor shortage in many other sectors of the economy. Contact Centers have long experienced high turnover with baseline ranges estimated to be between 30 and 40 percent. While 2022 was seemingly the year of Employee Engagement, SQM’s research shows that agent engagement has remained stubbornly low for the industry and turnover is rising.
On this episode of Jump the Queue, I traverse the US from coast to coast to talk with 3 contact center pros about attracting, engaging, and retaining employees.
We start in the Midwest with Milan Batinich II, a contact center veteran and motivational speaker who’s focused on driving engagement in contact centers.
https://www.linkedin.com/in/milan-batinich/
Next, we go out west to hear from David Powers, author of Blue Collar Call Center and CXO of Rooter Hero Plumbing & Air in Los Angeles.
https://www.linkedin.com/in/davidjpowers2/
https://www.amazon.com/Blue-Collar-Call-Center-Conversational/dp/B0BF2HCKHS/ref=sr_1_1
Finally, we head to Jacksonville, FL for an east coast perspective form Bunyamin Cankirli, Service Delivery Director for Concentrix, a global BPO.
https://www.linkedin.com/in/bunyamincankirli/
Music courtesy of Big Red Horse – https://bigredhorseband.com/
Brought to you by Happitu – https://happitu.com/
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