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Episode 29: What Your Customers Know That You Don't Know?
Manage episode 275058931 series 2810762
Anna Steinfest에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Anna Steinfest 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Do you really know your customers? That is the question Dr. Michael Troyer and Anna Steinfest will be answering in their new episode of Lessons in Success.
You want your product or service to be useful and valued by your customers. Yet, in the creation of that, you have become caught up in your own "creative genius".
For your customer to find their satisfaction or to achieve their expectations, you need to observe the process through which they go to solve their problem or complete their particular job. You should answer the following questions:
- How does your product or service work for them?
- What do they add in the way of resources ( other tools) before they achieve what they want?
- How can you serve them better by providing them more of what they want?
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