Episode 29: What Your Customers Know That You Don't Know?

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Player FM과 저희 커뮤니티의 Anna Steinfest 콘텐츠는 모두 원 저작자에게 속하며 Player FM이 아닌 작가가 저작권을 갖습니다. 오디오는 해당 서버에서 직접 스트리밍 됩니다. 구독 버튼을 눌러 Player FM에서 업데이트 현황을 확인하세요. 혹은 다른 팟캐스트 앱에서 URL을 불러오세요.

Do you really know your customers? That is the question Dr. Michael Troyer and Anna Steinfest will be answering in their new episode of Lessons in Success.
You want your product or service to be useful and valued by your customers. Yet, in the creation of that, you have become caught up in your own "creative genius".
For your customer to find their satisfaction or to achieve their expectations, you need to observe the process through which they go to solve their problem or complete their particular job. You should answer the following questions:

  • How does your product or service work for them?
  • What do they add in the way of resources ( other tools) before they achieve what they want?
  • How can you serve them better by providing them more of what they want?

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