The Future of AI with Steve Lucas

What's Next! with Tiffani Bova

Welcome to the What's Next! Podcast with Tiffani Bova.

This week, we hear from Steve Lucas. Steve is a seasoned executive with nearly 30 years of experience in enterprise software leadership. As the CEO of Boomi, he spearheads efforts to connect the world through a transformative technology platform. Previously, he was the CEO of Marketo and iCIMS. At Marketo, he transformed the company's sales, marketing, and product strategies, culminating in its 2018 acquisition by Adobe. At iCIMS, he introduced the Talent Cloud, enabling 40% of the Fortune 100 to hire millions of employees annually. Earlier roles included senior executive positions at Adobe, SAP, Salesforce, and BusinessObjects.

THIS EPISODE IS PERFECT FOR…business leaders navigating digital transformation, especially those eager to understand how AI will reshape organizations.

TODAY'S MAIN MESSAGE…it's easy to get swept up in the hype around AI, but what does transformation actually look like in practice? Steve explores the dramatic shift AI is bringing to enterprise software, from the rise of AI agents to the decline of traditional user interfaces. He shares how businesses can prepare for an agentic future where success will depend on collaboration between humans and AI.

KEY TAKEAWAYS:

• Human resistance to change is often about trust and not capability

• AI won't replace humans but augment them (if we allow it)

• Leaders should focus less on tools and more on the business outcomes they unlock

WHAT I LOVE MOST…Steve's reminder that in a world full of hype and disruption, trust is still the currency that matters most. No matter how powerful AI becomes, if people don't trust it or the companies using it, it won't deliver value.

Running Time: 28:44

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Steve's Book:

Digital Impact: The Human Element of AI-Driven Transformation