698 User Verification with MSP Process

Uncle Marv's IT Business Podcast

Marvin and Chris kick off the discussion by exploring the core functionalities of the MSP Process platform. Chris explains how the platform helps MSPs verify the identity of end-users and technicians, thereby preventing unauthorized access and AI voice phishing attacks. The platform's unique technician verification feature is particularly emphasized as a critical tool to thwart malicious actors.

The conversation then shifts to the platform's security features, including encrypted communication and data storage on Azure. Chris highlights the platform's integration with major PSA solutions, allowing seamless operation within existing workflows. They also discuss the potential of AI technology in enhancing MSP operations, with Chris sharing insights into ongoing AI projects aimed at improving communication and security.

Finally, Marvin and Chris touch upon the platform's pricing model, which is based on the number of technicians using the system, and its customizable branding options. They conclude with plans for future events and the anticipation of more vendor interviews and podcasts.

Key Takeaways

• User and Technician Verification: The platform offers unique verification methods to prevent unauthorized access and phishing attacks.
• Secure Data Sharing: Features include encrypted communication and secure data storage on Azure, ensuring the safety of sensitive information.
• AI Integration: Ongoing projects aim to leverage AI for enhanced security and communication within MSP operations.
• Customizable Branding: The platform is fully brandable, allowing MSPs to maintain their identity while using the tool.
• Pricing Model: The platform is priced based on the number of technicians, with a minimum of five licenses required for concurrent use.

=== Sponsors and Partners

This episode is sponsored by Thread

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

=== Music:

• Countdown: Fun Music, By original_soundtrack
• Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
• License Code: 7X9F52DNML - Date: January 1st, 2024