Der Podcast für Managed Service und Cloud begeisterte IT-Unternehmen. Impulse durch Interviews mit Branchenexperten und aus dem Beraterleben von und mit Olaf Kaiser.
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Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what ins ...
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CompTIA Breaking Barriers with CompTIA's Managed Services Community
CompTIA's Managed Service Community
Join the Managed Services Community as we talk to experts and peers to help break barriers in your business. We’ll talk about ways to improve your business operations, new services and solutions, how to capitalize on opportunities and find that next million. If you’re not already part of the CompTIA Managed Services Community, join here (https://bit.ly/2JbURST) to support the managed IT services industry through the promotion of best practices, the development of tools and templates and the ...
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Welcome! Here we will explain how EQ Mis Webmail helps you to access the educational data provided by the Australian Government for hardworking students. Basically, In Queensland state, people need free training programs and frameworks. https://miswebmail.xyz/
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Der Digital Workplace geht weit über das Thema Homeoffice hinaus
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Wir sprechen beim heutigen Fokusthema Digital Workplace über die folgenden Themen: Wie entscheidend ist die Verhaltensänderung der Mitarbeiter für den Erfolg des Digital Workplace Projekts? Wie wichtig es für Führungskräfte ist, dass sie lernen , weniger zu kontrollieren und mehr zu vertrauen. Dass Cloud-Lösungen oft sicherer sind als On-Premise-Sy…
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[160] How to Harness Personal Power, Energetics, and Mindset for MSP Success
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In this interview, Richard speaks to Fiona Challis. She’s been in the IT industry for over 25 years, firstly in corporate and then running a sales training company. Now, she’s passionate about mindset, personal development and energetics. Feeling like she needed a change, Fiona left the sector to grow, explore and try new things. She’s been helping…
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[Bonusode] How Kaseya is Revolutionising Their Offers to Better Support MSP Partners
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In this episode, Richard Tubb talks to Dermot McCann. He’s the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia. He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks can…
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[159] How to Use Personal Branding to Boost Your MSP's Reach
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In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. She is passionate about personal branding as a tool to boost visibility and reach. Now as a start-up co-founder and advisor, Victoria is deeply engaged…
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Die IT Strategie - gibt es diese in der Realität überhaupt und wenn ja, wie können IT Dienstleister dabei helfen?
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Die IT Strategie steht im Spannungsfeld zwischen den Unternehmenszielen unserer Kunden und den technologisch blinden Flecken aus deren interner IT Sicht. Im heutigen Gespräch mit Servicenerd Robert Sieber nehmen wir beide uns Zeit, unsere Sichten auf das Thema IT-Strategie aus Sicht einer internen IT Abteilung miteinander abzugleichen. Herauskommt …
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[Bonusode] The Secret to Growing a Successful MSP: Don't go it Alone
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In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They have recently become Azure infrastructure certificated with the help of Pax8. Daniel tells Richard why he attends conferences like Dattocon, how the righ…
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[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs
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In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He’s been involved in the industry for almost 40 years. In that time, he started HTG peer groups, now IT Nation Evolve. He had a VAR MSP for 27 years, which he sold in 2012, and recently sold his ag-tech business which focuses on delivering precisio…
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[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs
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Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite. He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer. In this bonus TubbTalk episode, recorded live at Dattoncon 202…
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[157] Looking Into The Mindset Of A Successful, Modern MSP
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Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024. Robert and Troy shared their experiences in the IT sector, and explained why they believe it’s important to attend conferences such as Dattocon, and why they even…
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Die Kunden werden größer und damit auch die Anforderungen an die digitale Zusammenarbeit - zwei Praxisberichte
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Vor wenigen Tagen hatte ich ein zweites Mal die große Freude beim Infinigate Innovation Summit einen Live-Podcast aufzeichnen zu dürfen. Unser Thema war, wie Wachstumshürden im Bereich Managed Services genommen wurden und welche Rolle zukünftig Self-Service Portale und Cloud Marktplätze einnehmen werden. Vielen Dank an Sven Lübken, Geschäftsführer …
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[156] How To Partner With a Vendor To Grow Your MSP Business
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In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he’s the executive council leader of CompTIA UK and Ireland Committee. Greg has led the way in encouraging modern MSP leaders to share their knowledge through video and social media. Grey shares his journey in the MSP space, going to…
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In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks. Stuard is a staff macOS researcher, focusing on macOS security and development, with a ton of experience working as a macOS detections engineer and software engineer. He's spoken at …
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Höhere Preise, weniger Wettbewerb - Erfolg durch Spezialisierung mit einer Software-Lösung wie DATEV oder SAP
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Was sind die Unterschiede, Herausforderungen und Chancen, wenn man als Systemhaus neben der Infrastruktur und dem IT-Service auch auf eine Softwarelösung wie DATEV oder SAP setzt? Aus Sicht von Tom Neumeier, Vorstand der Neumeier AG, überwiegen klar die Chancen und Vorteile und er beschreibt im heutigen Podcast, den Weg seines Unternehmens mit eine…
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[154] How to Use and Sell Microsoft CoPilot for MSP Growth
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In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools. Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools. He shares his jou…
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Fragen im Vertrieb - 3 konkrete Anwendungsfälle und was dabei zu beachten ist
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Neulich im Coachinggespräch. Während wir - ein Vertriebsleiter in einem größeren Systemhaus und ich - über die mögliche Nutzenargumentation für einen Managed Service sprechen, kommt mir ein spontaner Gedanke. Fragen wir doch die Kunden, welchen Nutzen sie real sehen? Wir beide gehen den Gedanken durch und stellen fest, dass es gar nicht um eine ein…
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[153] The Godfather Of Modern Productivity: How To Leverage GTD For Teams
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In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He’s the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world. David has over 40 years’ experience as a management consultant and executive coach, …
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In 2-3 Jahren sind viele Cloud-Migrationen ein Mausklick und ein Produkt und kein Projekt mehr
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Heute geht es um viele Aspekte in der Führung eines auf Cloud Business ausgerichteten IT Dienstleisters, der sagt „bei uns ist Cloud einfach und persönlich“. Vielen Dank Patrick Ghys, den Geschäftsführer der aixpedIT, der mit mir über viele Aspekte rund um das Cloud Geschäft in seinem Unternehmen spricht. Hier einige seiner Aussagen, die ihr in der…
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[152] The MSP Owner’s Guide To Becoming A Better Leader
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In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards. Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he c…
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Live-Podcast: Self-Service ist nicht gleich Self-Service und wie wir unsere Kunden zur Nutzung aktivieren
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Vor wenigen Tagen hatte ich die große Freude beim Infinigate Innovation Summit einen Live-Podcast aufzeichnen zu dürfen. Unser Thema war, wie Wachstumshürden im Bereich Managed Services genommen wurden und welche Rolle zukünftig Self-Service Portale und Cloud Marktplätze einnehmen werden. Vielen Dank an die drei hervorragenden Experten Marc Schumac…
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[151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPs
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In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor. Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space. Angus talks about his career in the IT industry a…
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Time for another Team Tubb Travelogue! In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week. Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun con…
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[150] 25 Years an MSP - Valuable Lessons You Learn from Longevity
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In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which th…
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Das MSP Erstgespräch. Vom Qualitätsanspruch an alle Beteiligten und eigenen Erfahrungen
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Kaum etwas kann wichtiger und entscheidender sein als das Erstgespräch zwischen uns als Service-Anbieter und unseren Service-Interessenten. Hier werden die Weichen gestellt für gegenseitiges Vertrauen und mögliche nächste Schritte. Robert Sieber und ich blicken in der heutigen Folge vor dem Hintergrund unser beider langjährigen Erfahrung in der Dur…
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[Bonusode] How One MSP Expert Overcame Imposter Syndrome for International Success
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In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to es…
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[149] Why You Need to Know the Process of Process for MSP Growth
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In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.” Mentioned in This Episode Gozyn…
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Awareness-Trainings: Die Rolle des Menschen in der Cyberpsychologie und abgeleitete Qualitätskriterien
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Die Beobachtung, dass Cyberangriffe zu einem überwiegenden Teil durch die Ausnutzung menschlicher Schwächen herbeigeführt werden, ist seit Langem anerkannt. Vielen Dank Prof. Dr. Stefan Sütterlin, einen absoluten Experten auf dem Gebiet der soziotechnischen Systeme und der Cyberpsychologie, der mit mir über deren Wirkmechanismen bei Awareness-T…
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Time for another Team Tubb Travelogue! Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events. There are shout-outs to …
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[148] How High Performing MSPs Leverage People Power for Success
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In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams. He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find …
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"Nutzen vor Gewinn" oder "Profit first" oder was jetzt?
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Vor ca. 10 Jahren habe ich eine Weiterbildung in der EKS Strategieentwicklungsmethode nach Mewes unternommen Die Methode hat viele Komponenten, die ich hervorragend finde. Und einer der Leitsätze der Prinzipien der EKS nach Mewes lautet "Nutzen vor Gewinn". Das Monetäre folgt der Kundenbegeisterung. Das klang für mich absolut nachvollziehbar und an…
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[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs?
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In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024. Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, imp…
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Time for another Team Tubb Travelogue! Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. There are shout-ou…
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[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager
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In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader. Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus…
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Von Infrastrukturschulden über Securityschulden zu Strategieschulden
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Infrastrukturschulden sind ein wichtiges Thema in Deutschland. In den letzten Jahren haben viele Experten darauf hingewiesen, dass die Investitionen in die öffentliche Infrastruktur unzureichend sind, um deren Bestand und Ausbau weiter zu sichern. Übertragen wir also diesen Gedanken der Infrastrukturschulden einmal auf zwei Szenarien, eines bei uns…
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[146] Growth and Success Advice From The Wizard of MSP Data Migrations
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In this episode, Richard Tubb speaks to Michael Lawson, who has over 15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale. Michael tells Richard how he came up with the idea for Movebot, the tools it in…
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Microsoft Copilot. Groundings, UseCases und Halluzinationen
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Am Microsoft "CoPiloten" kommt aktuell niemand vorbei, oder? Daher freue ich mich sehr, heute mit einem Microsoft MVP und echtem Experten darüber zu sprechen, was dort technisch vor sich geht, welchen Nutzen das stiften kann und ob sich daraus ein Geschäftsmodell jenseits der Subscription-Marge entwickeln lässt. Vielen Dank an Tomislav Karafilov, P…
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[145] The Tech Nerd's Ultimate Guide To IT Career Success
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In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning service for IT professionals. Dan is also the author of "The Tech Nerd's Guide to Career Success: Seven Proven Lessons to Unlock Your Growth in an IT Servic…
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[Bonusode] The AI-Files: A Message From Richard Tubb (Almost!) to MSP Listeners
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In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter. Richard explains that many MSPs prefer to listen rather than read. If you're busy or commuting, it's easier to have audio on in the background. Plus, Richard hopes that this will help him reach a bigger audience,…
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4 Erfolgsprinzipien für akzeptierte Ziele und eine hohe Verantwortungsübernahme
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Mit welchen Haltungen und Umsetzungen kann es trotz unklarer Zukunft und offener Fragen besser gelingen, ein gemeinsames Ziel zu entwickeln. Ich möchte Euch heute vier hilfreiche Prinzipien vorstellen, die Eure Prozesse der Zielfindung und Verantwortungsübernahme unterstützen können. Wenn Ihr mögt, bewertet doch einmal gemeinsam mit Euren Führungsk…
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[144] How MSPs can Learn From The Illustrious Leader of The Tech Tribe
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In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its members have access to marketing, training, expert panel discussions and more. This is a bumper episode, so get a flask of tea, a packet of biscuits …
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Self-Service Portale und XaaS Marktplätze - vom Service Request bis zur Einkaufshilfe
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Aktuell gibt es viele Gespräche und auch Piloten zu Service-Portalen oder Service Marktplätzen , die sich verstärkt dem Thema der Subscriptions und dem XaaS Gedanken annehmen. Ich freue mich daher sehr, dass ich mich im elften Austausch mit Robert Sieber, dem Geschäftsführer von MSP Support, genau über dieses Thema austauschen konnte. Robert bringt…
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60.000€, ein guter Vertriebsprozess und was wir in der IT davon lernen können
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Vor kurzem war ich der Kunde in einem Verkaufsprozess und das war sehr spannend, weil ich neben der Kaufentscheidung vom Vertriebsprozess des Anbieters durchaus fasziniert war. Was war mein Anliegen für diesen Verkaufsprozess? Es ging um ein Budget von 60.000€ und um eine individuelle Lösung, die auf meine Situation hin abgestimmt werden musste. We…
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Vielen Dank an Wibke Jellinghaus (Vorsitzende des arineo Mitarbeitendenvereins und Dr. Marko Weinrich (Geschäftsführer der arineo GmbH), die mit mir über diese Frage und das Modell der Employee Owned Company sprechen, das sie bei arineo mit über 380 Mitarbeitenden an 16 Standorten in die Umsetzung gebracht haben. arineo gehört damit den Mitarbeiten…
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[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPs
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This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cybersecurity platform. Joe is the owner of Reformed IT, an MSP based in the East Midlands. He’s also a Huntress customer, using their outsourced NOC servic…
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[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023
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33:20
This is another Team Tubb Travelogue! Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo and the Call & Contact Centre Expo. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the tech highlights …
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[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to Know
1:17:32
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1:17:32
In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebody needs to unite and bring it together. Phylip shares his journey in the IT space, what drew him to Pax8 and how the industry has changed since he sta…
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KI ist eigentlich der Goldrausch für den Channel
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1:01:00
Fabian Westerheide, der CEO von "Rise of AI" ist unser heutiger Gesprächspartner. Fabian ist einer der führenden Experten für Künstliche Intelligenz und Zukunftstechnologien in Europa. Als Unternehmer und Investor verfügt er über jahrelange praktische Erfahrung in der Anwendung und Skalierung von KI. Er berät Regierungen und Unternehmen in ihren KI…
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We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fought their way through heavy traffic for the SBSC North West evening event, where we finally caught up with them. This is a fun discussion with the us…
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[Bonusode] Ask Me Anything: Potent Insights & Proven Methods For Success
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1:04:01
In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community. Mentioned in this episode: Get MSP Insights every Tuesday Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Se…
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[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business
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40:51
In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and managed multiple MSPs and founded Scalable MSP. They consult, configure and implement established MSP best practices to help managed service provider bus…
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Heute geht es um alle Elemente, die bei Systemhäusern und MSPs mit einem Blick auf die technischen Bereiche für eine gute Zusammenarbeit wichtig sind. Kristin Dethloff ist meine Kollegin in der Unternehmensberatung UBEGA, kennt und arbeitet mit vielen IT Unternehmen zusammen und ist absolute Expertin für die Erreichung einer hervorragenden Zusammen…
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