205. Say What Sucks: Catalyzing Organizational Change with AI

Think Fast Talk Smart: Communication Techniques

Think Fast Talk Smart and Matt Abrahams에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Think Fast Talk Smart and Matt Abrahams 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

4M ago 41:11

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A live SXSW panel on how employee complaints illuminate the path to organizational innovation.

Wrong question: How can AI revolutionize productivity in my organization?

Right question: What do my employees hate most about their jobs?

For the Portland Trail Blazers, a winning game plan for AI implementation didn’t begin with a tech-first approach — it began with a talk-first one. “The whole concept was to talk about pain points," explains David Long, VP of Digital Innovation, describing the "Lunch and Launch" sessions where employees could openly share frustrations about their daily work. “People really enjoy talking about what they hate about their jobs,” says Christa Stout, Executive Vice President and Chief Strategy & Innovation Officer, and as they did, they illuminated opportunities for optimization. “By getting this insight across the whole company, it is already opening our eyes [to how] we can potentially transform the business more broadly,” Stout says.

In this special live episode of Think Fast, Talk Smart, recorded at SXSW, host Matt Abrahams leads a panel with Long, Stout, and Stanford colleague Jeremy Utley, exploring how "catharsis catalyzes change.” For any team wanting to implement new technology or rethink workflows, these experts reveal how creating space for complaints can catalyze meaningful innovation throughout an organization.

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Chapters:

(00:00) - Introduction
(04:11) - The Business Behind Basketball
(05:42) - Why AI and Why Now?
(06:50) - Collaborating with the Team
(08:08) - The Lunch & Launch Method
(10:40) - Branding AI Initiatives
(11:58) - David Detractor & Kelly Kindness
(15:29) - Human Connection through AI
(16:14) - Auditing for Brand Consistency
(18:22) - AI in National Parks
(21:05) - Making AI Personal
(22:27) - Using AI to Learn AI
(26:56) - Encouraging AI in the Workplace
(29:50) - Change Management: Iteration Over Perfection
(33:36) - Start with Curiosity and Empower Action
(37:19) - Communication Ingredients
(39:29) - Conclusion

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